Category: Customer Service Complaints 

Too often when a company (or person) fails at customer service, they run from the failure. They never return to...

Amazing Customer Service Rule #32 Apologize if the customer feels you or your company let them down An...

Amazing Customer Service Rule #6 Give customers your complete attention. Customers consistently tell us...

Every now and then you’ll have a customer who disagrees with one of your policies. No matter what the policy...

Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis. I still remember how...

Last week my wife and I had dinner at one our usual haunts. After giving some feedback to our server about one...

A persistently popular topic is how to handle customer complaints. We hate to get complaints but we know we need...

Here is your Daily Dose of Amazing Service: Fix a customer complaint by asking the customer what they...

Here is your Daily Dose of Amazing Service: Apologize if the customer feels you or your company let them...

Here is your Daily Dose of Amazing Service: Give customers your complete attention. And here are some...