Category: Customer Service Complaints 

Earlier this year I had a lengthy interaction with my mobile phone company. After too many conversations I...

Think about how we often describe our customers. We might label them as difficult, angry, rude, uninformed,...

I admit I’m rather a demanding consumer. I’m pretty sure I get it from my mom. She’s one of the world’s...

Angry customers can seem like our worst nightmare. But, if you handle them right, they can be your company’s...

Recently I submitted a help ticket to a company about a problem with their product. It was not a critical issue...

Too often when a company (or person) fails at customer service, they run from the failure. They never return to...

Amazing Customer Service Rule #32 Apologize if the customer feels you or your company let them down An...

Amazing Customer Service Rule #6 Give customers your complete attention. Customers consistently tell us...

Every now and then you’ll have a customer who disagrees with one of your policies. No matter what the policy...

Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis. I still remember how...