Customer Service Complaints T-Mobile floors loyal customer with amazing service recovery Amazing Service GuySeptember 9, 2022 Earlier this year I had a lengthy interaction with my mobile phone company. After too many conversations I...
Customer Service Complaints Forget labels Amazing Service GuyMay 14, 2022 Think about how we often describe our customers. We might label them as difficult, angry, rude, uninformed,...
Customer Service Complaints How about 25% off your next order? Amazing Service GuyMay 2, 2022 I admit I’m rather a demanding consumer. I’m pretty sure I get it from my mom. She’s one of the world’s...
Customer Service Complaints 5 Steps to turn complaints into loyal customers Amazing Service GuyDecember 14, 2021 Angry customers can seem like our worst nightmare. But, if you handle them right, they can be your company’s...
Customer Service Complaints Always close the loop Amazing Service GuyNovember 4, 2021 Recently I submitted a help ticket to a company about a problem with their product. It was not a critical issue...
Customer Service Complaints Better customer service means staying in the game Amazing Service GuyAugust 17, 2021 Too often when a company (or person) fails at customer service, they run from the failure. They never return to...
Customer Service Complaints Apologize quickly and sincerely Amazing Service GuyJuly 1, 2021 Amazing Customer Service Rule #32 Apologize if the customer feels you or your company let them down An...
Customer Service Complaints Give customers your complete attention Amazing Service GuyJune 11, 2021 Amazing Customer Service Rule #6 Give customers your complete attention. Customers consistently tell us...
Customer Service Complaints Don’t justify your policies from your perspective Amazing Service GuyMarch 13, 2021 Every now and then you’ll have a customer who disagrees with one of your policies. No matter what the policy...
Customer Service Complaints How to Handle Customer Complaints Amazing Service GuyMarch 1, 2021 Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis. I still remember how...