Category: Customer Service Books

Here’s a quick update on two resources to help improve customer service and retention. First, Frances Frei...

Just today I learned my latest book “More Loyal Customers” has been selected by Customer Service...

Recently my book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” was featured...

This month my latest book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back”...

Yesterday my latest book was reviewed by Glenn Ross, a writer for the AllBusiness.com website. AllBusiness.com...