Category: Customer Service Books

Here are ten of the best customer service books available. If you are looking to improve customer service, handle...

Hey, wanna hear something cool? My newest book has received the “Cool Book of the Day” award. Totally...

Customer Service Book Review: Customer Service For Dummies (For Dummies (Business & Personal Finance)) by...

Customer Service Book Review: Super Service: Seven Keys to Delivering Great Customer Service… by Jeff...

Customer Service Book Review: Monday Morning Customer Service by David Reed and David Cottrell Monday Morning...

Customer Service Book Review: Choosing Civility: The Twenty-five Rules of Considerate Conduct by P.M....

Here’s a quick update on two resources to help improve customer service and retention. First, Frances Frei...

Just today I learned my latest book “More Loyal Customers” has been selected by Customer Service...

This month my latest book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back”...

Recently my book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” was featured...