Category: Customer Service Books

Customer Service Book Review: Super Service: Seven Keys to Delivering Great Customer Service… by Jeff...

Customer Service Book Review: Monday Morning Customer Service by David Reed and David Cottrell Monday Morning...

Customer Service Book Review: Choosing Civility: The Twenty-five Rules of Considerate Conduct by P.M....

Here’s a quick update on two resources to help improve customer service and retention. First, Frances Frei...

Just today I learned my latest book “More Loyal Customers” has been selected by Customer Service...

This month my latest book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back”...

Recently my book, “More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back” was featured...

Yesterday my latest book was reviewed by Glenn Ross, a writer for the AllBusiness.com website. AllBusiness.com...

Customer Service Book Review: Customer Satisfaction is Worthless, Customer Loyalty is Priceless… by Jeff...