Category: Customer Feedback

A major component of serving your customers well is knowing what they want from you and how you’re doing in...

Customer feedback is vitally important to organizations of all kinds.  It gives you direct knowledge about what...

Mega-bank and credit card issuer JPMorgan Chase & Co. has decided to stop charging certain monthly fees. And...

Last week I read that the Minneapolis – St. Paul (MSP) Airport had been named the best large airport in...

Here’s an example of how not to resolve a customer complaint. It’s real, it’s recent and it’s all too...

Recently, on National Public Radio’s “Talk of the Nation”, I heard an interview with Dr. Jeffrey...

When Frank Eliason worked at Comcast, I was a happy customer. Because even though Frank managed the company’s...

I’m not suggesting this is the only reason companies fail, but it’s a big one because it causes things like...

A few days ago I wrote about our experiences at a local Perkins Restaurant and how they continually earn our...

The Chicago Blackhawks are all about customer service. Okay, maybe that’s not entirely true. No doubt...