Category: Customer Feedback

“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy...

When we think of good or bad customer service we don’t always consider search engines. Maybe that’s because...

I love that Arby’s has a bell you can ring if you get good service. It’s a fun and interactive way for...

These days a lot of us talk about customer retention. And we should. It’s a big deal. If our customers are...

The best way to keep your customers coming back is by giving them what they want. And the best way to know what...

Here is your Daily Dose of Amazing Service: Ask your customers to grade you. And here are some additional...

No matter what the economy is like you can have more customers coming back and increase customer referrals...

Here is your Daily Dose of Amazing Service: Talk to your customers. And here are some additional thoughts...

Welcome to a Lousy Stay A major component of serving your customers well is knowing what they want...

I visited the dermatologist today for a minor procedure. It was something I should have done a year ago but at that...