Category: Customer Feedback

No matter what the economy is like you can have more customers coming back and increase customer referrals...

Here is your Daily Dose of Amazing Service: Talk to your customers. And here are some additional thoughts...

Welcome to a Lousy Stay A major component of serving your customers well is knowing what they want...

I visited the dermatologist today for a minor procedure. It was something I should have done a year ago but at that...

A major component of serving your customers well is knowing what they want from you and how you’re doing in...

Customer feedback is vitally important to organizations of all kinds.  It gives you direct knowledge about what...

Mega-bank and credit card issuer JPMorgan Chase & Co. has decided to stop charging certain monthly fees. And...

Last week I read that the Minneapolis – St. Paul (MSP) Airport had been named the best large airport in...

Here’s an example of how not to resolve a customer complaint. It’s real, it’s recent and it’s all too...

Recently, on National Public Radio’s “Talk of the Nation”, I heard an interview with Dr. Jeffrey...