Category: Customer Feedback

A while ago I was engaged to do a customer service seminar for a city. One of the things they wanted to talk...

A recent article about Burger King points to a weakness in what seemed like a profitable marketing strategy.  It...

Here is your Daily Dose of Amazing Service: Be passionate about customer feedback And here are some...

Here is your Daily Dose of Amazing Service: Encourage feedback from your customers And here are some...

Here is your Daily Dose of Amazing Service: Remember and share customer feedback And here are some...

“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy...

When we think of good or bad customer service we don’t always consider search engines. Maybe that’s because...

I love that Arby’s has a bell you can ring if you get good service. It’s a fun and interactive way for...

These days a lot of us talk about customer retention. And we should. It’s a big deal. If our customers are...

The best way to keep your customers coming back is by giving them what they want. And the best way to know what...