Category: Customer Feedback

I love that Arby’s has a bell you can ring if you get good service. It’s a fun and interactive way for...

These days a lot of us talk about customer retention. And we should. It’s a big deal. If our customers are...

The best way to keep your customers coming back is by giving them what they want. And the best way to know what...

Here is your Daily Dose of Amazing Service: Ask your customers to grade you. And here are some additional...

No matter what the economy is like you can have more customers coming back and increase customer referrals...

Here is your Daily Dose of Amazing Service: Talk to your customers. And here are some additional thoughts...

Welcome to a Lousy Stay A major component of serving your customers well is knowing what they want...

I visited the dermatologist today for a minor procedure. It was something I should have done a year ago but at that...

A major component of serving your customers well is knowing what they want from you and how you’re doing in...

Customer feedback is vitally important to organizations of all kinds.  It gives you direct knowledge about what...