Category: Customer Feedback

Customer feedback is vitally important to organizations of all kinds.  It gives you direct knowledge about what...

Mega-bank and credit card issuer JPMorgan Chase & Co. has decided to stop charging certain monthly fees. And...

Last week I read that the Minneapolis – St. Paul (MSP) Airport had been named the best large airport in...

Here’s an example of how not to resolve a customer complaint. It’s real, it’s recent and it’s all too...

Recently, on National Public Radio’s “Talk of the Nation”, I heard an interview with Dr. Jeffrey...

When Frank Eliason worked at Comcast, I was a happy customer. Because even though Frank managed the company’s...

I’m not suggesting this is the only reason companies fail, but it’s a big one because it causes things like...

A few days ago I wrote about our experiences at a local Perkins Restaurant and how they continually earn our...

The Chicago Blackhawks are all about customer service. Okay, maybe that’s not entirely true. No doubt...