Category: Customer Feedback

I’m sick and tired of surveys. I’m tired of being interrupted at home or in my office by the caller who expects...

In the last 24 hours, the ‘net has been abuzz with Google’s admission that their SEO is not as good as it...

A while ago I was engaged to do a customer service seminar for a city. One of the things they wanted to talk...

A recent article about Burger King points to a weakness in what seemed like a profitable marketing strategy.  It...

Here is your Daily Dose of Amazing Service: Be passionate about customer feedback And here are some...

Here is your Daily Dose of Amazing Service: Encourage feedback from your customers And here are some...

Here is your Daily Dose of Amazing Service: Remember and share customer feedback And here are some...

“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy...

When we think of good or bad customer service we don’t always consider search engines. Maybe that’s because...

I love that Arby’s has a bell you can ring if you get good service. It’s a fun and interactive way for...