Customer Experience Pix and Notes from Kuala Lumpur Amazing Service GuyJuly 4, 2018 Recently I taught a seminar in Kuala Lumpur (Malaysia). Since neither of us had been there before I brought my...
Customer Experience Continental Customer Service Amazing Service GuyJuly 4, 2018 An extremely exclusive club has just lost another member. Now that Continental Airlines has bagged its free...
Customer Experience Recipe for a Great Customer Experience Amazing Service GuyJuly 4, 2018 Recently, at our weekly breakfast club meeting we were treated to one of the better dining experiences I have...
Customer Experience Give Them Attention Amazing Service GuyJuly 4, 2018 In his book “Free“, Chris Anderson talks about how an abundance of information can lead to a scarcity of...
Customer Experience Don’t Let Automatic Customers Become Invisible Customers Amazing Service GuyJuly 4, 2018 Here is your Daily Dose of Amazing Service: Don’t let automatic customers become invisible customers And...
Customer Experience Eliminate Invisible Customers Amazing Service GuyJuly 4, 2018 Here is your Daily Dose of Amazing Service: Eliminate invisible customers And here are some additional...
Customer Experience Make Your Marketing Match Reality and Make Your Reality Remarkable Amazing Service GuyJuly 4, 2018 A couple weeks ago my mom was in the hospital. She had a knee replacement, a procedure she was already familiar...
Customer Experience 10 Things to Love About the Charlotte Airport Amazing Service GuyJuly 4, 2018 Not long ago I flew into to Charlotte on my way to Roanoke, VA. In the past 10 months I had seen way too many...
Customer Experience Thoughts on Leadership, Teamwork and Managing Change Amazing Service GuyJuly 4, 2018 One of my favorite movies is Coach Carter. It’s based on the true story of a high school star basketball player...
Customer Experience Did Starbucks Stumble on Service? Amazing Service GuyJuly 2, 2018 The buzz in the world of coffee these days is not being produced by caffeine intake. It’s generated by the...