Category: Customer Experience

One of the foundations of Amazing Service is to create and publish customer service standards (or promises). When...

In MetroNews.ca today, Charles Davies proposes a radical change to how organizations handle their customer...

A recent story on NPR talked about the challenge hospitals face getting employees to wash their hands as often as...

Here is your Daily Dose of Amazing Service: Give your customer a cookie And here are some additional...

Amazing Customer Service Rule #39: Make a great first impression every time. We’ve all heard it...

Here is your Daily Dose of Amazing Service: Don’t abuse your captive audience And here are some additional...

We talk a lot about how important it is to give our customers the right experience. It’s extremely important....

Here is your Daily Dose of Amazing Service: Be aware of language differences And here are some additional...

Amazing Customer Service Rule #18 Every customer contact counts What your customer perceives about your...

Here is your Daily Dose of Amazing Service: Plant your flag And here are some additional thoughts on this...