Category: Customer Experience

One of the biggest mistakes business people make is thinking they know what their customers want, but not really...

A while ago I heard an interview with Dan Ariely, a behavioral economist at MIT. During the interview, Dan talked...

Here is your Daily Dose of Amazing Service: Make the entire experience amazing And here are some additional...

Several news items today talk about how chip giant Intel has parted company with the innovative group, One Laptop...

I’m a regular reader of Not Always Right, a blog where employees post funny (and sometimes educational)...

Here is your Daily Dose of Amazing Service: Forget scripts and steps And here are some additional...

Here is your Daily Dose of Amazing Service: Serve your customers their way (not your way) And here are...

Here is your Daily Dose of Amazing Service: Don’t spam your customers in any form And here are some...

Here is your Daily Dose of Amazing Service: Put fun in your work (and include your customers) And here...

Here is your Daily Dose of Amazing Service: Pay attention to details And here are some additional thoughts on...