Category: Customer Experience

A few weeks ago I renamed my marketing formula and talked about the first element, “Awareness”. A= (T...

A while ago, I wrote about something I called the “Magic Marketing Formula”. Here it is in a slightly...

Referrals are a hot topic. And they should be. Many businesses rely more on referrals than any other source of...

Here is your Daily Dose of Amazing Service: Create your customers by giving them what they want. And here...

Here is your Daily Dose of Amazing Service: Paint a Picture of Your Customer Service Experience And here...

Here is your Daily Dose of Amazing Service: Deliver a Positive and Memorable Experience And here are some...

Why Does Jay Leno Like Subway? This article was written by: Kevin Stirtz - who has...

A couple months ago I tried an open source word processor, AbiWord . It’s a decent product and does everything...

The secret to improving customer service (and therefore, increasing customer loyalty) is simple: Hire friendly...

Our companies are created by every action taken by employees. These actions create Points of Experience (POE)....