Category: Customer Experience

There’s a lot of talk about branding. How to brand your business so you can attract the right customers (and a...

Dear Mr. Allen, I am a  fan. I really am. Your GTD model is brilliant yet practical. It works! And I...

Recently I learned something about customer service from a London cabbie. Actually I met the cabbie two years...

Most companies have invisible customers. And, unlike Kevin Bacon in the movie “Hollow Man”, these customers...

One of the foundations of Amazing Service is to create and publish customer service standards (or promises). When...

In MetroNews.ca today, Charles Davies proposes a radical change to how organizations handle their customer...

A recent story on NPR talked about the challenge hospitals face getting employees to wash their hands as often as...

Here is your Daily Dose of Amazing Service: Give your customer a cookie And here are some additional...

Amazing Customer Service Rule #39: Make a great first impression every time. We’ve all heard it...

Here is your Daily Dose of Amazing Service: Don’t abuse your captive audience And here are some additional...