Category: Customer Experience

Our companies are created by every action taken by employees. These actions create Points of Experience (POE)....

Here is your Daily Dose of Amazing Service: Have fun today! And here are some additional thoughts on this...

Our companies are created by every action taken by employees. These actions create Points of Experience (POE)....

Here is your Daily Dose of Amazing Service: You don’t earn loyalty in a day. You earn loyalty...

You know you’ve wanted to. We all have. “You want customer service, I’ll give you customer service”. ...

Here is your Daily Dose of Amazing Service: Would you do business with you? -Linda Silverman Goldzimer And...

Some years ago (I can’t even remember how long ago) one of the biggest and most influential fast food chains in...

Often business owners will focus on marketing to increase their sales without making sure the rest of their...

There’s  a lot of talk these days of new Web tools that help us communicate with customer better. Websites...

Too often we hear about companies fighting with their customers. Whether it’s a Target store manager...