Customer Experience Amazing Service Guy on the Radio Amazing Service GuyNovember 27, 2022 This Saturday, June 27, you can hear the Amazing Service Guy on live radio in the Twin Cities. I’ll be a guest...
Customer Experience Subway Offers Both Extremes of Customer Experience Amazing Service GuyNovember 10, 2022 Jay Leno and I both enjoy Subway. While I can’t speak for Jay, I can tell you why I like it. They offer...
Customer Experience Expert offers 8 key customer service training tips Amazing Service GuySeptember 12, 2022 A few days ago, I ran across an article by Shaun Belding that described 8 important components all customer...
Customer Experience Target fails, Starbucks thrills in real world customer service Amazing Service GuyAugust 3, 2022 Top Ten Real World Customer Experiences Sometimes it’s fun (and helpful) to take our customer service...
Customer Experience Strong Service Recovery Needs to Be Timely Amazing Service GuyJuly 17, 2022 A colleague shared a story with me about a poor customer experience they had in a restaurant. A group of...
Customer Experience 10 Ways to Turn Online Reviews into More Loyal Customers Amazing Service GuyJuly 11, 2022 Companies like Google, Yelp, UrbanSpoon, CitySearch and many others have made it easy and convenient for...
Customer Experience Target fails, Starbucks thrills in real world customer service Amazing Service GuyJune 30, 2022 Top Ten Real World Customer Experiences Sometimes it’s fun (and helpful) to take our customer...
Customer Experience Choosing service means choosing responsibility Amazing Service GuyMay 29, 2022 A while ago I wrote about a book called: “Choosing Civility”. One thing I like about the book is that it puts...
Customer Experience Details keep your customers coming back Amazing Service GuyMay 11, 2022 One of the best ways to keep your customers coming back is by offering them details. The more specific you can...
Customer Experience Walk a day in your employee’s shoes Amazing Service GuyMarch 28, 2022 Customer experience management can be enhanced by walking a day in the shoes of your front line staff. ...