Category: Customer Experience

You know you’ve wanted to. We all have. “You want customer service, I’ll give you customer service”. ...

Here is your Daily Dose of Amazing Service: Would you do business with you? -Linda Silverman Goldzimer And...

Some years ago (I can’t even remember how long ago) one of the biggest and most influential fast food chains in...

Often business owners will focus on marketing to increase their sales without making sure the rest of their...

There’s  a lot of talk these days of new Web tools that help us communicate with customer better. Websites...

Too often we hear about companies fighting with their customers. Whether it’s a Target store manager...

Not long ago a young man from Hopkins, MN did something Amazing at the Dairy Queen shop he manages. It wasn’t...

I surf the Internet a lot. As a writer and speaker, it comes with the territory. And I don’t mind, except...

 On a recent YouTube jaunt, I found this “customer service” video. It’s funny because of the setup. The...

An article in the Business Mirror today talks about the growing backlash toward outsourced customer...