Category: Customer Experience

Here is your Daily Dose of Amazing Service: Forget scripts and steps And here are some additional...

Here is your Daily Dose of Amazing Service: Serve your customers their way (not your way) And here are...

Here is your Daily Dose of Amazing Service: Don’t spam your customers in any form And here are some...

Here is your Daily Dose of Amazing Service: Put fun in your work (and include your customers) And here...

Here is your Daily Dose of Amazing Service: Pay attention to details And here are some additional thoughts on...

With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company...

Customer Retention Tip: Fill your customer’s experience bank accounts Stephen Covey talks about an...

We’re almost done dissecting the Smart Marketing Formula. This is the third of four articles explaining how the...

A few weeks ago I renamed my marketing formula and talked about the first element, “Awareness”. A= (T...

A while ago, I wrote about something I called the “Magic Marketing Formula”. Here it is in a slightly...