Category: Customer Experience

Often business owners will focus on marketing to increase their sales without making sure the rest of their...

There’s  a lot of talk these days of new Web tools that help us communicate with customer better. Websites...

Too often we hear about companies fighting with their customers. Whether it’s a Target store manager...

Not long ago a young man from Hopkins, MN did something Amazing at the Dairy Queen shop he manages. It wasn’t...

I surf the Internet a lot. As a writer and speaker, it comes with the territory. And I don’t mind, except...

 On a recent YouTube jaunt, I found this “customer service” video. It’s funny because of the setup. The...

An article in the Business Mirror today talks about the growing backlash toward outsourced customer...

Many competitive industries rely on low prices and heavy discounting to attract and keep customers. But...

Keep your customers happy and loyal by handling complaints like a pro. Complaining customers can seem like...

I had a meeting at one of the newer hotel restaurants in my area. It’s a nice 4 star hotel – very well designed...