Amazing Service Guy on the Radio
This Saturday, June 27, you can hear the Amazing Service Guy on live radio in the Twin Cities. I’ll be a guest...
Category: Customer Experience
Subway Offers Both Extremes of Customer Experience
Jay Leno and I both enjoy Subway. While I can’t speak for Jay, I can tell you why I like it. They offer...
Expert offers 8 key customer service training tips
A few days ago, I ran across an article by Shaun Belding that described 8 important components all customer...
Target fails, Starbucks thrills in real world customer service
Top Ten Real World Customer Experiences Sometimes it’s fun (and helpful) to take our customer service...
Strong Service Recovery Needs to Be Timely
A colleague shared a story with me about a poor customer experience they had in a restaurant. A group of...
10 Ways to Turn Online Reviews into More Loyal Customers
Companies like Google, Yelp, UrbanSpoon, CitySearch and many others have made it easy and convenient for...
Target fails, Starbucks thrills in real world customer service
Top Ten Real World Customer Experiences Sometimes it’s fun (and helpful) to take our customer...
Choosing service means choosing responsibility
A while ago I wrote about a book called: “Choosing Civility”. One thing I like about the book is that it puts...
Details keep your customers coming back
One of the best ways to keep your customers coming back is by offering them details. The more specific you can...
Walk a day in your employee’s shoes
Customer experience management can be enhanced by walking a day in the shoes of your front line staff. ...
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