Category: Customer Experience

Here is your Daily Dose of Amazing Service: Use honest language. And here are some additional thoughts on...

Amazing Customer Service Rule #35: Never let your customer repeat themselves. A common complaint customers...

The last time I got an email from my library it was about an overdue book. The email arrived a couple days AFTER...

Here is your Daily Dose of Amazing Service: Don’t leave your customers wondering And here are some...

One of the biggest mistakes business people make is thinking they know what their customers want, but not really...

A while ago I heard an interview with Dan Ariely, a behavioral economist at MIT. During the interview, Dan talked...

Here is your Daily Dose of Amazing Service: Make the entire experience amazing And here are some additional...

Several news items today talk about how chip giant Intel has parted company with the innovative group, One Laptop...

I’m a regular reader of Not Always Right, a blog where employees post funny (and sometimes educational)...

Here is your Daily Dose of Amazing Service: Forget scripts and steps And here are some additional...