Category: Customer Experience

With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company...

Customer Retention Tip: Fill your customer’s experience bank accounts Stephen Covey talks about an...

We’re almost done dissecting the Smart Marketing Formula. This is the third of four articles explaining how the...

A few weeks ago I renamed my marketing formula and talked about the first element, “Awareness”. A= (T...

A while ago, I wrote about something I called the “Magic Marketing Formula”. Here it is in a slightly...

Referrals are a hot topic. And they should be. Many businesses rely more on referrals than any other source of...

Here is your Daily Dose of Amazing Service: Create your customers by giving them what they want. And here...

Here is your Daily Dose of Amazing Service: Paint a Picture of Your Customer Service Experience And here...

Here is your Daily Dose of Amazing Service: Deliver a Positive and Memorable Experience And here are some...

Why Does Jay Leno Like Subway? This article was written by: Kevin Stirtz - who has...