Customer Experience Details keep your customers coming back Amazing Service GuyMay 11, 2022 One of the best ways to keep your customers coming back is by offering them details. The more specific you can...
Customer Experience Walk a day in your employee’s shoes Amazing Service GuyMarch 28, 2022 Customer experience management can be enhanced by walking a day in the shoes of your front line staff. ...
Customer Experience Be the customer you’d want to work with Amazing Service GuyJanuary 31, 2022 I was standing in line at my favorite sub shop. I cringed every time the guy next to me spoke. “I want...
Customer Experience Build Your Brand by Showing Not Telling Amazing Service GuyJanuary 2, 2022 There’s a lot of talk about branding. How to brand your business so you can attract the right customers (and a...
Customer Experience Open letter to David Allen Amazing Service GuyDecember 2, 2021 Dear Mr. Allen, I am a fan. I really am. Your GTD model is brilliant yet practical. It works! And I...
Customer Experience Here’s what a London cabbie taught me about customer service Amazing Service GuyNovember 24, 2021 Recently I learned something about customer service from a London cabbie. Actually I met the cabbie two years...
Customer Experience How to Prevent Invisible Customers Amazing Service GuyNovember 19, 2021 Most companies have invisible customers. And, unlike Kevin Bacon in the movie “Hollow Man”, these customers...
Customer Experience What promise do you make to your customers? Amazing Service GuyOctober 26, 2021 One of the foundations of Amazing Service is to create and publish customer service standards (or promises). When...
Customer Experience Should customer service go retro? Amazing Service GuyOctober 14, 2021 In MetroNews.ca today, Charles Davies proposes a radical change to how organizations handle their customer...
Customer Experience Washing our hands of bad customer service Amazing Service GuyOctober 2, 2021 A recent story on NPR talked about the challenge hospitals face getting employees to wash their hands as often as...