Better customer service means respecting their opinion

Here is your Daily Dose of Amazing Service:

Respect your customer’s opinion

And here are some additional thoughts on this topic…

Our customers come to us for our knowledge. They want our help in accomplishing something. But some employees take this to mean the customer’s opinion does not matter. They go directly into “arrogant expert mode” and act like the customer has no useful information to contribute.

As a customer there are few things that irritate me more than an arrogant, know-it-all sales or service person trying to tell me what to do without first listening to what I have to say. This is one of the fastest ways to drive customers out the door and straight into the welcoming arms of your competition.

Customers are more informed than ever before. They know WHAT they want. Our job is to help them figure out HOW to get it. That requires both THEIR knowledge and OUR expertise. Be their partner as you help them and they’ll keep coming back.

The article was written by Kevin Stirtz