Car Insurance with the Best Customer Service

Securing a reliable car insurance policy isn’t just about the financials; it’s also about customer service satisfaction. Here’s a dive into some insurers known for their commendable customer service.

Best Car Insurance for Customer Service in 2024

Let’s explore the car insurance companies that are winning the service game, according to customer reviews.

1. USAA

Rating

Acclaimed for exceptional service and claims handling, USAA offers significant savings and is highly recommended by its members, though it’s exclusive to military families.

Pros & Cons :
ProsCons
Exceptional serviceExclusive to military and relatives
Average savings of $725/yearLimited access for general public
24/7 claims processing
Highest score in loyalty
Verdict :

USAA’s consistent high marks for customer service make it a solid choice for those eligible for its policies.

2. NJM Insurance

Rating

NJM stands out for rebates on safe driving and a strong track record in customer service, with some reports of delayed claim processing.

Pros & Cons :
ProsCons
Rebates for no accidentsCustomer service delays
Responsive claims settlement
Good overall reviews
Verdict

For those valuing consistent rebates and solid service, NJM stands out despite some reports of slow feedback.

3. Amica Mutual

Rating

Noted for excellent customer service and additional perks for policyholders, Amica has some challenges with handling large claims.

Pros & Cons :
ProsCons
Excellent customer serviceComplications with large claims
Good driving rewards
Attractive policy perks
Verdict :

Amica Mutual is recommended for its customer service and policy perks, despite some negative experiences with large claims.

4. Auto-Owners Insurance

Rating

Offers a wide range of coverage options with strong customer service, despite some dissatisfaction with claim settlements.

Pros & Cons :
ProsCons
Various policy optionsAdjuster complaints
Positive roadside assistance feedbackSettlement amount disputes
No major premium hikes
Verdict :

Auto-Owners Insurance is praised for its service but has some negative feedback regarding claim settlements.

5. The Hartford

Rating

Provides competitive pricing and policy features with mixed reviews on claims support and pricing practices.

Pros & Cons :
ProsCons
Excellent service recordRate increase complaints
Competitive policy optionsClaim support issues
Verdict

The Hartford is well-received for service and rates but faces criticism regarding its handling of claims.

The Best Option

Based on the research, USAA emerges as the top contender for car insurance with the best customer service due to its exclusive benefits to military members, high loyalty scores, and consistent customer praise. Its service excellence and the significant average savings it offers to its members make it the best option among the evaluated insurers.