Here is your Daily Dose of Amazing Service:
Be the best at what you do
And here are some additional thoughts on this topic…
Last week a reader shared with me a perfect example of a business that does what they do very well. And they focus only on that. They don’t try to be all things to all customers. The result is, if you want what they offer, you’ll be a loyal customer. If not, you’ll probably never step foot in their business.
This little business is an Asian restaurant in Boston. They offer good noodles fast and cheap. They don’t offer great conversation or discounts or waiters who do tricks. They have built their entire business around getting people in, getting them good food fast and getting them out. And they do it for a few dollars per customer.
Being the best is both strategic and tactical. It’s strategic because a business needs to build it into their plans and processes. And it’s tactical because every employee can an should focus on doing their best every time with every customer. No exceptions and no excuses!
Think about how you can operate at your best all the time. What changes might you have to make? Are there things you should stop or start doing to help you be the best?