Banks with the Worst Customer Service

Customer service can make or break the banking experience. This article reviews some banks that have room for improvement in customer relations based on consumer feedback.

Banks with the Worst Customer Service

Discover the banks with the worst customer service.

1. Wells Fargo

Wells Fargo, a banking giant, has faced criticism for its customer service, despite being a top player in the industry.

Pros and Cons :

• Patient and kind interactions with some staff members.• High percentage of unresolved complaints
• Lost Better Business Bureau accreditation
• Widespread reports of unfriendly and rude customer service

2. Citibank

Citibank has faced operational and customer service challenges, compounded by high-profile regulatory issues.

Pros and Cons:

• ATM privacy enhancements• Poor mortgage service handling and customer support
• Difficult loan approval process and account management
• Abrupt account closures and issues with reward programs

3. Bank of America

Bank of America has received a multitude of complaints and has been fined for questionable banking practices.

Pros and Cons:

• Some instances of efficient problem resolution• Unauthorized account transfers and mismanagement
• Non-transparent and unhelpful customer service
• ATM service errors and long in-branch wait times

4. Fifth Third Bank

Fifth Third Bank’s customer service has been flagged for delays and unresponsiveness.

Pros and Cons:

• Helpful staff for account opening services• Delayed updates and misdirected mail
• Complicated interactions and frustrating service
• Ethical concerns with fee transparency and minor account handling

5. Chase Bank

Chase Bank’s policies and customer service have led to dissatisfaction, especially with account management and dispute resolution.

Pros and Cons:

• Helpful staff for new account services• Issues with account suspension and access to funds
• Ineffective dispute resolution
• Possible discrimination and lack of fraud protection


In conclusion, while these banks offer a range of financial services, they also illustrate the importance of customer service in banking. Negative experiences can significantly tarnish a bank’s reputation and customer trust.