Amazing Service Guy, Author at Improve Customer Service Skills

Thoughts on Leadership, Teamwork and Managing Change

One of my favorite movies is Coach Carter. It’s based on the true story of a high school star basketball player...

Not long ago, Debbie (my wife) and I attended the Lady Diana Exhibit at the Mall of America, in Bloomington, MN....

by Kevin Stirtz This book is a complete customer service training program. Its practical learning...

A few weeks ago I was at Perkins, attempting to pay for my meal. Employees scurried back and forth with not...

We hear a lot about spam (the technology kind, not the food product) but usually it’s in the context of email. Most...

Customer Service Training Products Here are some of the customer service training products and services...

The buzz in the world of coffee these days is not being produced by caffeine intake. It’s generated by the...

We all know it’s important to have loyal customers. But do you know how important it is? A study by Bain...

Customer Service Book Review: Customer Satisfaction is Worthless, Customer Loyalty is Priceless… by Jeff...

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