Customer Service Books Customer Service Book and Blog Update Amazing Service GuyAugust 17, 2018 Here’s a quick update on two resources to help improve customer service and retention. First, Frances Frei...
Customer Feedback Perkins Restaurant Leadership Knows How to Treat People Amazing Service GuyAugust 16, 2018 A few days ago I wrote about our experiences at a local Perkins Restaurant and how they continually earn our...
Customer Experience How Awesome Are Your Customers Amazing Service GuyAugust 15, 2018 It’s a trick question. The right answer has nothing to do with how awesome your customers are. It has...
Customer Experience Famous Dave’s in Burnsville Delivers Amazing Customer Experience Amazing Service GuyAugust 14, 2018 Tonight we had a delicious dinner at Famous Dave’s in Burnsville. I’ll be honest, what brought us there was...
Improve Customer Service Three Ways to Keep Your Customers Coming Back Amazing Service GuyAugust 13, 2018 Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things...
Improve Customer Service Dell to Host Customer Service Think Tank Amazing Service GuyAugust 12, 2018 Customer service is vital to the survival of any business, as it is your chance to listen to your customers and...
Customer Experience Can Technology and Customer Service Rescue US Economy? Amazing Service GuyAugust 10, 2018 While politicians use the state of the economy to serve their ends in a US election year, most of us just want...
Improve Customer Service The Importance of Incorporating Customer Service Strategies in a Business Plan Amazing Service GuyAugust 9, 2018 Having a well thought out customer service strategy is essential when developing a business plan. Large...
Customer Service News Cyber Monday Customer Service – Did it meet your expectations? Amazing Service GuyAugust 9, 2018 Cyber Monday and Black Friday. By now we have all heard stories about how crazy these shopping days can...
Improve Customer Service Ross Shafer Shares The Ultimate Customer Experience Story Amazing Service GuyAugust 8, 2018 In this video, Ross Shafer talks about an amazing customer experience he had at a well known hotel brand. The...