Amazing Service Guy, Author at Improve Customer Service Skills

Customer Service Book and Blog Update

Here’s a quick update on two resources to help improve customer service and retention. First, Frances Frei...

A few days ago I wrote about our experiences at a local Perkins Restaurant and how they continually earn our...

It’s a trick question. The right answer has nothing to do with how awesome your customers are. It has...

Tonight we had a delicious dinner at Famous Dave’s in Burnsville. I’ll be honest, what brought us there was...

Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things...

Customer service is vital to the survival of any business, as it is your chance to listen to your customers and...

While politicians use the state of the economy to serve their ends in a US election year, most of us just want...

Having a well thought out customer service strategy is essential when developing a business plan. Large...

Cyber Monday and Black Friday. By now we have all heard stories about how crazy these shopping days can...

In this video, Ross Shafer talks about an amazing customer experience he had at a well known hotel brand. The...

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