Amazing Service Guy, Author at Improve Customer Service Skills

Survey Coaching Can Ruin a Good Customer Relationship

Recently we bought a new Mazda. I’ve always liked the Mazda brand because they understand their...

Not long ago a young man from Hopkins, MN did something Amazing at the Dairy Queen shop he manages. It wasn’t...

I surf the Internet a lot. As a writer and speaker, it comes with the territory. And I don’t mind, except...

Over the years many it’s been suggested many things are “better than sex”. I recall (fondly) a...

Too often we get so busy and focused managing our businesses that we forget life is supposed to be fun. I’m as...

Yesterday while surfing the web I noticed it was very slow. So I did a little research and discovered the...

“Happiness is not by chance, but by choice.” - Jim Rohn A while ago I was talking with some...

Today my company published a new report on customer service. It’s called: “The State of Customer Service”...

Last week I got a call from a hotel employee confirming the headcount for an event I was responsible for....

On a recent YouTube jaunt, I found this “customer service” video. It’s funny because of the setup. The...

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