Amazing Service Guy, Author at Improve Customer Service Skills

In Customer Service the Little Things are Big

Little things make all the difference in customer service. They can contribute to a positive and memorable...

Angry customers can seem like our worst nightmare. But, if you handle them right, they can be your company’s...

In most organizations there is at least one person who believes in the importance of delivering Amazing customer...

In the movie, License to Wed, there’s a funny scene that offers a useful customer service lesson. A reluctant...

As I work with companies to help them improve their customer service, some things stand out. These are things a...

Dear Mr. Allen, I am a fan. I really am. Your GTD model is brilliant yet practical. It works! And I...

I remember when we were kids. We’d play all kinds of games. And when one kid pushed things too far (playing...

Sometimes things happen just as we want them to. But often we get better results if we plan the changes we want....

Recently I learned something about customer service from a London cabbie. Actually I met the cabbie two years...

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