New Customers or Loyal Customers?
Today I was part of a panel discussion on BlogTalkRadio where we discussed which is more important: “Focus on...
Author: Amazing Service Guy
Customer Retention Tip: Let your employees be real
Too many managers think they can plan and script and train employees how to handle every customer situation....
Subway Offers Both Extremes of Customer Experience
Jay Leno and I both enjoy Subway. While I can’t speak for Jay, I can tell you why I like it. They offer...
Radio Shack Employee Charged with Hitting Customer
You know you’ve wanted to. We all have. “You want customer service, I’ll give you customer...
T-Mobile vs. the customer: Round two (the change-up)
T-Mobile vs. the customer: Round two (the change-up) This is second in a miniseries describing my...
Customer feedback can improve products and services
Here is your Daily Dose of Amazing Service: Customer feedback can improve products and services And here...
Trump Teaches Apprentices about Customer Service
Today’s lesson on customer service comes from an unexpected source: Donald Trump and his show, “The...
Lie to Your Customers
Recently my wife and I stayed at a hotel in Duluth. We had fun but one experience remains in my memory more than...
T-Mobile vs. the customer: Round three (the foul-up)
This is the third in a short series of posts detailing my experience as a T-Mobile customer. My goal was to...
T-Mobile vs. the customer: Round four (getting stood-up)
This is the final post in a short series that describes my recent experience as a T-Mobile customer. The...
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