Customer Service Skills New Customers or Loyal Customers? Amazing Service GuyNovember 16, 2022 Today I was part of a panel discussion on BlogTalkRadio where we discussed which is more important: “Focus on...
Improve Customer Service Customer Retention Tip: Let your employees be real Amazing Service GuyNovember 13, 2022 Too many managers think they can plan and script and train employees how to handle every customer situation....
Customer Experience Subway Offers Both Extremes of Customer Experience Amazing Service GuyNovember 10, 2022 Jay Leno and I both enjoy Subway. While I can’t speak for Jay, I can tell you why I like it. They offer...
Improve Customer Service Radio Shack Employee Charged with Hitting Customer Amazing Service GuyNovember 7, 2022 You know you’ve wanted to. We all have. “You want customer service, I’ll give you customer...
Improve Customer Service T-Mobile vs. the customer: Round two (the change-up) Amazing Service GuyNovember 4, 2022 T-Mobile vs. the customer: Round two (the change-up) This is second in a miniseries describing my...
Customer Feedback Customer feedback can improve products and services Amazing Service GuyNovember 1, 2022 Here is your Daily Dose of Amazing Service: Customer feedback can improve products and services And here...
Customer Service Skills Trump Teaches Apprentices about Customer Service Amazing Service GuyOctober 29, 2022 Today’s lesson on customer service comes from an unexpected source: Donald Trump and his show, “The...
Customer Service Skills Lie to Your Customers Amazing Service GuyOctober 26, 2022 Recently my wife and I stayed at a hotel in Duluth. We had fun but one experience remains in my memory more than...
Improve Customer Service T-Mobile vs. the customer: Round three (the foul-up) Amazing Service GuyOctober 23, 2022 This is the third in a short series of posts detailing my experience as a T-Mobile customer. My goal was to...
Uncategorized T-Mobile vs. the customer: Round four (getting stood-up) Amazing Service GuyOctober 20, 2022 This is the final post in a short series that describes my recent experience as a T-Mobile customer. The...