Amazing Service Guy, Author at Improve Customer Service Skills

What’s Your Job?

Last night my wife and I watched some of the best hockey I’ve seen in years. At the urging of two of our nieces...

Mega-bank and credit card issuer JPMorgan Chase & Co. has decided to stop charging certain monthly fees. And...

Last week I read that the Minneapolis – St. Paul (MSP) Airport had been named the best large airport in...

(Note: This interview was done by ComputerWorld. Schuckenbrock was CIO of Dell at the time of the...

Earlier, I wrote about a hotel where the staff routinely lied to their customers. They misled them by booking...

Some years ago (I can’t even remember how long ago) one of the biggest and most influential fast food chains in...

Here’s an example of how not to resolve a customer complaint. It’s real, it’s recent and it’s all too...

We all know what the typical customer service call center experience is like. It’s so entrenched in our culture,...

The nice people at CustomerThink.com have listed me as one of their Top 25 Authors! This group of...

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