Amazing Service Guy, Author at Improve Customer Service Skills

The Smart Marketing Formula – Part 1

A while ago, I wrote about something I called the “Magic Marketing Formula”. Here it is in a slightly...

“Repeat business or behavior can be bribed. Loyalty has to be earned.” -Janet Robinson Related...

“The secret to successful customer service starts with YES!” -Jeffrey GitomerAuthor of: Customer...

“This may seem simple, but you need to give customers what they want, not what you think they want. And, if you...

“Watch your thoughts, for they become words, Choose your words, for they become actions. Understand your...

We’re all used to talking with automated systems when we call customer service at most companies. It’s become...

Here is your Daily Dose of Amazing Service: Create a daily reminder of amazing customer service. And here...

Here is your Daily Dose of Amazing Service: Don’t multitask while helping your customer. And here are...

It seems whenever we talk about finding and targeting our customers, we focus on who they are. Are they young,...

Here is your Daily Dose of Amazing Service: Respond to every customer every time. And here are some additional...

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