Amazing Service Guy, Author at Improve Customer Service Skills

Should you pay employees for better customer service?

When talking with business owners and managers, the topic of cash incentives arises every now and then. Some...

About 15 years ago a bright guy from Minnesota started building a website to help people manage their...

Signs of economic recovery are all around us. But we still hear employment is weak and lagging. So, in the...

With the exception of web self-service, all business sectors dropped in multi-channel customer service, according...

A while ago I was engaged to do a customer service seminar for a city. One of the things they wanted to talk...

There’s a lot of talk about branding. How to brand your business so you can attract the right customers (and a...

Sometimes fiction can offer useful lessons for the real world. For example, one of my favorite TV shows, Burn...

A big mistake some companies make is they hire and manage people like they buy and manage equipment. They seem to...

This week’s Amazing Customer Service Resource is as useful as it is fun. It’s the brainchild of Guy Kawsaki...

A foundation of my philosophy (in business and in the rest of my life) is that we need to treat everyone well....

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