2008 Customer Service Survey: Tell us what you think
We’re getting close to the end of 2008. And what a memorable year it has been. Of the many things I’ll...
Author: Amazing Service Guy
Always follow up and follow through
Amazing Customer Service Rule #41 Always follow up and follow through. One of the biggest complaints...
Be aware of language differences
Here is your Daily Dose of Amazing Service: Be aware of language differences And here are some additional...
Every Contact Counts
Amazing Customer Service Rule #18 Every customer contact counts What your customer perceives about your...
Be unusually good every time
Here is your Daily Dose of Amazing Service: Be unusually good every time And here are some additional...
Customer retention tip: Be easy to talk to
Here is your Daily Dose of Amazing Service: Be easy to talk to And here are some additional thoughts on...
Remember to put yourself in their shoes
Amazing Customer Service Rule #23 Remember to PYITS: PutYourselfInTheirShoes Try to see things from...
What if these parents didn’t have to protest?
An elementary school teacher gets removed from her classroom and placed on administrative leave. When parents...
Know your purpose
Here is your Daily Dose of Amazing Service: Know your purpose And here are some additional thoughts on...
Apologize quickly and sincerely
Amazing Customer Service Rule #32 Apologize if the customer feels you or your company let them down An...
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