Amazing Service Guy, Author at Improve Customer Service Skills

Connect to your customers on their terms

Smart companies today are connecting better with their customers. Rather than focusing on how to cut costs they...

“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy...

Here is your Daily Dose of Amazing Service: Get back to the basics And here are some additional thoughts...

If you want to be creative in your company, your career, your life, all it takes is one easy step… the...

One customer well taken care of could be more valuable than $10,000 worth of advertising. -Jim...

Here’s why so many companies have a customer retention problem. Ironically, this customer service example is from...

They’ll never get it their way if we always do it our way. -Mike LaneAuthor of: The Wisdom of Yawdy...

Here is your Daily Dose of Amazing Service: Get everyone involved And here are some additional...

Here is your Daily Dose of Amazing Service: Ask open-ended questions And here are some additional...

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%. -Jan CarlzonAuthor of:...

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