Never blame defend or explain (part 2)
Last week my wife and I had dinner at one our usual haunts. After giving some feedback to our server about one...
Author: Amazing Service Guy
Remember and share customer feedback
Here is your Daily Dose of Amazing Service: Remember and share customer feedback And here are some...
Customer Service Example: Meet your customers where they are
Yesterday I emailed the company that makes the thermostat used in our house. It’ s big company, a major player...
Better customer service means respecting their opinion
Here is your Daily Dose of Amazing Service: Respect your customer’s opinion And here are some...
Do you know companies like this?
Logically we know when customers complain, they’re giving us useful information. But emotionally we don’t...
More advice on how to handle customer complaints
A persistently popular topic is how to handle customer complaints. We hate to get complaints but we know we need...
Customer Service Quote for October 2, 2009
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The...
Customer Service Quote for September 30, 2009
Don’t tell people how to do things. Tell them what to do and let them surprise you with their...
Customer Service Quote for October 5, 2009
When we do more than we are paid to do, eventually we will be paid more for what we do. -Zig ZiglarAuthor...
Connect to your customers on their terms
Smart companies today are connecting better with their customers. Rather than focusing on how to cut costs they...
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