Amazing Service Guy, Author at Improve Customer Service Skills

Customer Service Recovery Gone Awry

Here’s an example of how not to resolve a customer complaint. It’s real, it’s recent and it’s all too...

We all know what the typical customer service call center experience is like. It’s so entrenched in our culture,...

The nice people at CustomerThink.com have listed me as one of their Top 25 Authors! This group of...

While traversing the Web recently I found a site I’ll be visiting again frequently. It’s called Not...

A friend shared his recent experience with his bank . A few days ago, he had made a bunch of...

Often business owners will focus on marketing to increase their sales without making sure the rest of their...

A foundation of Amazing Service is making a promise to your customers. I call this your Unified Message but...

There’s a lot of talk these days of new Web tools that help us communicate with customer better. Websites...

Here is your Daily Dose of Amazing Service: To improve customer service coach your peers And...

Too often we hear about companies fighting with their customers. Whether it’s a Target store manager...

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