Improve Customer Service Enough about me, let’s talk about me. Amazing Service GuyMay 23, 2022 Several times a year I get a CD from a well-known PR consultant. She is a very aggressive and consistent promoter...
Improve Customer Service Understand what your customers want from you Amazing Service GuyMay 20, 2022 Every business exists to help people accomplish something. If we fail at that then our business will not be...
Improve Customer Service Here’s what real customers say about customer service. Amazing Service GuyMay 17, 2022 Every company is (or should be) concerned about how they serve their customers. But many company leaders and...
Customer Service Complaints Forget labels Amazing Service GuyMay 14, 2022 Think about how we often describe our customers. We might label them as difficult, angry, rude, uninformed,...
Customer Experience Details keep your customers coming back Amazing Service GuyMay 11, 2022 One of the best ways to keep your customers coming back is by offering them details. The more specific you can...
People & Relationships Here’s the most important secret to success Amazing Service GuyMay 8, 2022 Over the past few years I’ve been lucky. I have been reminded of the most important thing we can all do to be...
Social Media & Customer Service Customer service jobs still growing. Is social media the cause? Amazing Service GuyMay 5, 2022 Last month I wrote about an article that suggests social media is driving growth in customer service jobs. ...
Customer Service Complaints How about 25% off your next order? Amazing Service GuyMay 2, 2022 I admit I’m rather a demanding consumer. I’m pretty sure I get it from my mom. She’s one of the world’s...
Customer Service Training Customer service training coming for New Jersey toll collectors Amazing Service GuyApril 30, 2022 Customers have spoken and the New Jersey Turnpike Authority (NJTA) has listened. The NJTA claims to have very few...
Improve Customer Service Use faith and frustration to improve Amazing Service GuyApril 27, 2022 The biggest reason we don’t accomplish what we want in our businesses (and, in our personal lives) is we’re not...