Amazing Service Guy, Author at Improve Customer Service Skills

Five Ways to Improve Customer Service Starting Today

There are substantial benefits for companies that improve their customer service. The good news is you don’t...

“Customer service is everyone’s job.” -Kevin StirtzAuthor of: More Loyal Customers: 21 Real World...

When it seems all we hear is bad news, it can be easy for us to join in the chorus. It can seem natural to...

This Saturday, June 27, you can hear the Amazing Service Guy on live radio in the Twin Cities. I’ll be a guest...

Nobody can prevent you from choosing to be exceptional. -Mark SanbornAuthor of: The Encore Effect: How to...

Despite all the bad news we hear in the media, there are good things happening in our economy. You just have to...

A couple months ago I was managing an event for a nonprofit I work with. Prior to the event our speaker indicated...

Today I was part of a panel discussion on BlogTalkRadio where we discussed which is more important: “Focus on...

Too many managers think they can plan and script and train employees how to handle every customer situation....

Jay Leno and I both enjoy Subway. While I can’t speak for Jay, I can tell you why I like it. They offer...

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