Get out your calendars. next week I am speaking to a group of medical professionals who are also entrepreneurs. It’s the monthly teleseminar for The Entrepreneurial MD.
The session starts at 6:30 pm CDT and lasts for about an hour. To learn more and to register, go here.
Details of the teleseminar
How to provide Amazing Customer Service
Want more referrals or repeat business?
Could you handle more revenue or profits?
We all intrinsically understand that there is a difference between the service one gets at Nordstrom and that which we get at Kmart.
And I suspect that most of us prefer the Nordstrom version.
Yet in our own businesses and practices, we struggle to find the practical and realistic formula to deliver consistently satisfying service to our customers and patients.
It seems that help is at hand from the Amazing Service Guy, Kevin Stirtz, a customer service expert and professional speaker/trainer. In this class, Kevin will share the secrets that have enabled many big and small businesses to operate and grow successfully, with happy customers.
• Define “amazing customer service”
• Identify seven mistakes made by most businesses in their customer service programs
• Name the three key components of an “amazing customer service program”
• Define three steps you could implement right away
Date: Wednesday, September 17, 2008
Time: 7:30 – 8:30 PM Eastern/4:30 – 5:30 PM Pacific Tuition: Nothing! – This is a FREE teleclass