Here is your Daily Dose of Amazing Service:
Acknowledge your customer’s presence.
And here are some additional thoughts on this topic…
A basic (and most important) human need is to be acknowledged. Most of us dislike being ignored. It just feels bad. And when we’re a customer it’s worse. A guaranteed way to chase away customers is to ignore them.
At the same time I’m always amazed how often this happens. So many employees make customers feel invisible, you’d think they were getting points for doing so. Do they have seminars to learn these skills?
This makes it easy for you to stand out (in a good way). Just acknowledge their presence. Do it right away and without hesitation. Do it every time. It’s easy and it makes the rest of your customer interaction a lot more fun.
Today, focus on greeting every customer right away. Let them know you know they are there. Make them feel important. Do this and watch how they respond. Note how each customer interaction feels because you’ve acknowledged them.