How to Beat the Recession – Part 1
When it seems all we hear is bad news, it can be easy for us to join in the chorus. It can seem natural to...
Month: November 2022
Amazing Service Guy on the Radio
This Saturday, June 27, you can hear the Amazing Service Guy on live radio in the Twin Cities. I’ll be a guest...
Customer Service Quote for September 28, 2009
Nobody can prevent you from choosing to be exceptional. -Mark SanbornAuthor of: The Encore Effect: How to...
8 Reasons to Feel Good About the Economy
Despite all the bad news we hear in the media, there are good things happening in our economy. You just have to...
Keep Your Customers by Avoiding Toxic Revenue
A couple months ago I was managing an event for a nonprofit I work with. Prior to the event our speaker indicated...
New Customers or Loyal Customers?
Today I was part of a panel discussion on BlogTalkRadio where we discussed which is more important: “Focus on...
Customer Retention Tip: Let your employees be real
Too many managers think they can plan and script and train employees how to handle every customer situation....
Subway Offers Both Extremes of Customer Experience
Jay Leno and I both enjoy Subway. While I can’t speak for Jay, I can tell you why I like it. They offer...
Radio Shack Employee Charged with Hitting Customer
You know you’ve wanted to. We all have. “You want customer service, I’ll give you customer...
T-Mobile vs. the customer: Round two (the change-up)
T-Mobile vs. the customer: Round two (the change-up) This is second in a miniseries describing my...
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