Trump Teaches Apprentices about Customer Service
Today’s lesson on customer service comes from an unexpected source: Donald Trump and his show, “The...
Month: October 2022
Lie to Your Customers
Recently my wife and I stayed at a hotel in Duluth. We had fun but one experience remains in my memory more than...
T-Mobile vs. the customer: Round three (the foul-up)
This is the third in a short series of posts detailing my experience as a T-Mobile customer. My goal was to...
T-Mobile vs. the customer: Round four (getting stood-up)
This is the final post in a short series that describes my recent experience as a T-Mobile customer. The...
T-Mobile vs. the customer: Round four (getting stood-up)
This is the fourth in a series of articles that detail my recent experience as a T-Mobile customer. As an 8 year...
Mitch Joel explains Web 2.0 (and why it matters)
Mitch Joel hates it when you say “Web 2.0“. I know. He told me. Okay, he didn’t actually tell me in...
Gitomer tells how to attract and keep customers with value
Jeff Gitomer is best known to many as a sales guru but his message is equally important to anyone who wants to...
Delivering Amazing Service – Boston Style
Recently my friends Chip Bell and John Patterson shared with me this story of amazing service. It’s from their...
Remember What You Control (And What You Don’t)
Kevin’s Amazing Customer Service rule# 27: Remember What You Control (And What You Don’t) This has...
Mitch Joel explains Web 2.0 (and why it matters)
Mitch Joel hates it when you say “Web 2.0“. I know. He told me. Okay, he didn’t actually tell me in...
