Don’t communicate. Conversate.
To impart knowledge of; make known: to communicate information This is something companies are very...
Month: September 2022
Social media advice: Get real or go home
Chris Garrett wrote a post a while ago about being real vs. phony. Here’s what he says about real...
Be an Amazing Listener
Kevin’s Amazing Customer Service rule# 14: Be an Amazing Listener In a survey my company did...
Give Them Details
Kevin’s Amazing Customer Service rule# 29: Give them details. A sure-fire way to thrill your customers...
Online review & customer feedback tip: Don’t leave customers hanging
Yo, dude, don’t leave me hanging Every day the Internet makes it easier for people to connect....
Amazing Customer Service Means Focusing on What Your Customer Wants, Not What You Want
Too often I hear people give bad advice to others about how to talk with new potential clients. Rather than focus...
Expert offers 8 key customer service training tips
A few days ago, I ran across an article by Shaun Belding that described 8 important components all customer...
T-Mobile floors loyal customer with amazing service recovery
Earlier this year I had a lengthy interaction with my mobile phone company. After too many conversations I...
