Freeziac brings customers back with fun experience
A favorite place for my wife and I to go on weekends is the Mall of America (or as we like to call it: “MOA”)....
Month: July 2022
How to claim your Google Places page
Local businesses can do themselves a big favor by using the free yet effective internet marketing tool called...
Yelp can help local businesses get more customers.
One of the best ways for a local businesses to increase customer loyalty is to get steady, positive reviews for...
Use Trust to increase customer loyalty
Over 9 million times every month, someone does a Google search on the word “trust”. Google Trends shows a...
Customer Service Training Tool Kit
Create and deliver great customer service training in less time and for less money The Customer Service...
Strong Service Recovery Needs to Be Timely
A colleague shared a story with me about a poor customer experience they had in a restaurant. A group of...
How do you motivate employees?
The idea of motivating employees to excel is as old as any topic in business. And some people would argue that...
10 Ways to Turn Online Reviews into More Loyal Customers
Companies like Google, Yelp, UrbanSpoon, CitySearch and many others have made it easy and convenient for...
Is self service good for customer service?
Over the past few decades we have seen technology replace more and more people as we buy and use the things that...
Gitomer tells how to attract and keep customers with value
Jeff Gitomer is best known to many as a sales guru but his message is equally important to anyone who wants to...
