Target fails, Starbucks thrills in real world customer service
Top Ten Real World Customer Experiences Sometimes it’s fun (and helpful) to take our customer...
Month: June 2022
What are the top local search directories?
Go to one of the most well known local search related websites, GetListed.org, and the first thing you see is a...
Social media tools to save you time
If you use social media to connect with your customers you probably have a similar lament as many of us. It takes...
Be an expert for your customer
There’s an old funny accurate cartoon that shows a king sending away a salesman because the king is facing an...
How to claim your Google Places page
Local businesses can do themselves a big favor by using the free yet effective internet marketing tool called...
Customer Service Skills for Success
Customer Service Skills for Success Rating: List Price: unavailable Sale Price: $53.34...
Make it easy for customers to leave and more will stay
A few years ago AOL became the poster child for a special kind of customer abuse when a customer recorded his...
Award Winning Customer Service
Award Winning Customer Service: 101 Ways to Guarantee Great Performance Rating: List Price:...
Referrals increased by over 100%
The headline of this post comes from a blog post by my friend Brian Carroll. His post describes a conversation he...
Improve customer service by paying attention
Recently I was at a youth mentoring conference. One of the topics we found ourselves discussing was how...
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