Choosing service means choosing responsibility
A while ago I wrote about a book called: “Choosing Civility”. One thing I like about the book is that it puts...
Month: May 2022
The link between customer service and customer loyalty
It seems natural customer loyalty would follow good service. If you get what you want and you are treated right,...
Enough about me, let’s talk about me.
Several times a year I get a CD from a well-known PR consultant. She is a very aggressive and consistent promoter...
Understand what your customers want from you
Every business exists to help people accomplish something. If we fail at that then our business will not be...
Here’s what real customers say about customer service.
Every company is (or should be) concerned about how they serve their customers. But many company leaders and...
Forget labels
Think about how we often describe our customers. We might label them as difficult, angry, rude, uninformed,...
Details keep your customers coming back
One of the best ways to keep your customers coming back is by offering them details. The more specific you can...
Here’s the most important secret to success
Over the past few years I’ve been lucky. I have been reminded of the most important thing we can all do to be...
Customer service jobs still growing. Is social media the cause?
Last month I wrote about an article that suggests social media is driving growth in customer service jobs. ...
How about 25% off your next order?
I admit I’m rather a demanding consumer. I’m pretty sure I get it from my mom. She’s one of the world’s...
