Customer service training coming for New Jersey toll collectors
Customers have spoken and the New Jersey Turnpike Authority (NJTA) has listened. The NJTA claims to have very few...
Month: April 2022
Use faith and frustration to improve
The biggest reason we don’t accomplish what we want in our businesses (and, in our personal lives) is we’re not...
Smart companies make customer feedback easy and convenient
I’m sick and tired of surveys. I’m tired of being interrupted at home or in my office by the caller who expects...
5 things your customer service training should cover
When you do a great job for your customers, your marketing is easy and cheap. And, to make sure your business...
Here’s how to have real customer loyalty
Just about every company wants more loyal customers. Many think the way to increase loyalty is with bribes. Not...
Lowes still knows customer service
Recently we had a new water softener and heater installed. And though I enjoy the good feeling I get from...
Forget revenue. Focus on serving your customers well.
Earlier this year I was talking with a business owner about his company’s business planning. He had spent a...
23 Ideas to be a better boss
The only way to have a healthy, sustainable business is to be a good leader for your employees. You need them to run...
Why customer service matters in SEO and Internet marketing
My work focuses a little on getting new customers and a lot on getting them to come back. I believe the best marketing...
Misunderstanding is the natural state of our communication
A while back I attended a seminar geared toward helping us manage change better in our organizations. One of the...
