Improve Customer Service Is customer service a basic right? Amazing Service GuyMarch 31, 2022 In 2008, the president of Brazil signed a decree (number 6.523) that defines customer service standards for companies...
Customer Experience Walk a day in your employee’s shoes Amazing Service GuyMarch 28, 2022 Customer experience management can be enhanced by walking a day in the shoes of your front line staff. ...
Social Media & Customer Service Social media elevates the power of Nice Amazing Service GuyMarch 25, 2022 Today, Erik Qualman, at ClickZ, published his proposed list of social media thought leaders. It lays out his plan...
Social Media & Customer Service Is social media driving Shamrock Shake surge? Amazing Service GuyMarch 22, 2022 In 2006, while writing an article for AllBusiness.com, I discovered Google had about 39,000 listings for the...
Social Media & Customer Service Tiny shop uses Twitter to connect to one customer at a time Amazing Service GuyMarch 19, 2022 Often my conversations with people make me think we’re facing a growing technology divide. One group of my...
People & Relationships Here is what real service looks like (and why it matters) Amazing Service GuyMarch 16, 2022 There I was, standing in the Burnsville Post Office, staring at a pile of work. I had 21 books to mail that each...
Customer Service Skills Winn-Dixie Customer service employees stop scam artist, save customer thousands Amazing Service GuyMarch 13, 2022 Last week AT&T showed why you should hire people who care. Their customer service employee literally saved her...
Social Media & Customer Service How you can create customer evangelists Amazing Service GuyMarch 10, 2022 Customer evangelism is something big companies and marketing consultants have talked about for years. Too often...
Customer Service News Tata Indicom rolls out customer service standards Amazing Service GuyMarch 7, 2022 Recently we reported on the president of Brazil’s decree that companies operating in his country will meet...
Customer Service News New law will start healthy conversations between restaurants and customers Amazing Service GuyMarch 4, 2022 Recently new legislation was passed that requires restaurant companies with 20 or more locations to publish...