Is customer service a basic right?
In 2008, the president of Brazil signed a decree (number 6.523) that defines customer service standards for companies...
Month: March 2022
Walk a day in your employee’s shoes
Customer experience management can be enhanced by walking a day in the shoes of your front line staff. ...
Social media elevates the power of Nice
Today, Erik Qualman, at ClickZ, published his proposed list of social media thought leaders. It lays out his plan...
Is social media driving Shamrock Shake surge?
In 2006, while writing an article for AllBusiness.com, I discovered Google had about 39,000 listings for the...
Tiny shop uses Twitter to connect to one customer at a time
Often my conversations with people make me think we’re facing a growing technology divide. One group of my...
Here is what real service looks like (and why it matters)
There I was, standing in the Burnsville Post Office, staring at a pile of work. I had 21 books to mail that each...
Winn-Dixie Customer service employees stop scam artist, save customer thousands
Last week AT&T showed why you should hire people who care. Their customer service employee literally saved her...
How you can create customer evangelists
Customer evangelism is something big companies and marketing consultants have talked about for years. Too often...
Tata Indicom rolls out customer service standards
Recently we reported on the president of Brazil’s decree that companies operating in his country will meet...
New law will start healthy conversations between restaurants and customers
Recently new legislation was passed that requires restaurant companies with 20 or more locations to publish...
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