February 2022 - Improve Customer Service Skills

AT&T customer service employee saves customer’s life

Here’s a perfect example of why companies should hire smart people who care. Recently an AT&T...

One of the best ways to keep customers coming back more often is by living the old Boy Scout motto: Be...

Don’t insult your customers. I know this sounds pretty obvious. Why would any of us insult our customers...

Here are ten of the best customer service books available. If you are looking to improve customer service, handle...

As we left the Cracker Barrel that night, I asked my wife how she would rate our customer experience as we paid...

Last night I had a fun (and lengthy) text conversation with one of my nieces. She’s in college and 5 hours away so we...