Be the customer you’d want to work with
I was standing in line at my favorite sub shop. I cringed every time the guy next to me spoke. “I want...
Month: January 2022
Amazing Customer Service Resource: WBSOnline.com
Here’s a web resource that has useful customer service information, and a whole lot more. Actually it has over...
Google’s strength is offering value, engaging customers
In the last 24 hours, the ‘net has been abuzz with Google’s admission that their SEO is not as good as it...
For More Loyal Customers, Focus on What You Do Best
“I’m not that kind of angel” -John Travolta in “Michael” One of my favorite actors is John...
Customer service and calorie counts
Three Florida legislators have proposed a bill that would require restaurants to list calorie counts on their...
Should you pay employees for better customer service?
When talking with business owners and managers, the topic of cash incentives arises every now and then. Some...
Amazing Service Resource: ManagementHelp
About 15 years ago a bright guy from Minnesota started building a website to help people manage their...
Customer service jobs on the rise
Signs of economic recovery are all around us. But we still hear employment is weak and lagging. So, in the...
Multi-channel customer service study finds big companies failing
With the exception of web self-service, all business sectors dropped in multi-channel customer service, according...
Use customer service standards to engage customers and employees
A while ago I was engaged to do a customer service seminar for a city. One of the things they wanted to talk...
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