Improve Customer Service Burn Notice offers customer service lessons Amazing Service GuyDecember 31, 2021 Sometimes fiction can offer useful lessons for the real world. For example, one of my favorite TV shows, Burn...
Improve Customer Service Real people rock Amazing Service GuyDecember 29, 2021 A big mistake some companies make is they hire and manage people like they buy and manage equipment. They seem to...
Customer Service News Amazing Customer Service Resource: Alltop Amazing Service GuyDecember 26, 2021 This week’s Amazing Customer Service Resource is as useful as it is fun. It’s the brainchild of Guy Kawsaki...
People & Relationships What might happen if you treated everyone well? Amazing Service GuyDecember 23, 2021 A foundation of my philosophy (in business and in the rest of my life) is that we need to treat everyone well....
People & Relationships In Customer Service the Little Things are Big Amazing Service GuyDecember 20, 2021 Little things make all the difference in customer service. They can contribute to a positive and memorable...
Social Media & Customer Service How to get amazing online reviews from your customers Amazing Service GuyDecember 17, 2021 More and more customers are going online before AND after they do business with a company. They’re getting...
Customer Service Complaints 5 Steps to turn complaints into loyal customers Amazing Service GuyDecember 14, 2021 Angry customers can seem like our worst nightmare. But, if you handle them right, they can be your company’s...
Improve Customer Service How to make customer service a priority Amazing Service GuyDecember 11, 2021 In most organizations there is at least one person who believes in the importance of delivering Amazing customer...
Customer Service News Never to part (with your customers) Amazing Service GuyDecember 8, 2021 In the movie, License to Wed, there’s a funny scene that offers a useful customer service lesson. A reluctant...
Improve Customer Service Three things you can do to improve customer service Amazing Service GuyDecember 5, 2021 As I work with companies to help them improve their customer service, some things stand out. These are things a...