December 2021 - Improve Customer Service Skills

Burn Notice offers customer service lessons

Sometimes fiction can offer useful lessons for the real world. For example, one of my favorite TV shows, Burn...

A big mistake some companies make is they hire and manage people like they buy and manage equipment. They seem to...

This week’s Amazing Customer Service Resource is as useful as it is fun. It’s the brainchild of Guy Kawsaki...

A foundation of my philosophy (in business and in the rest of my life) is that we need to treat everyone well....

Little things make all the difference in customer service. They can contribute to a positive and memorable...

Angry customers can seem like our worst nightmare. But, if you handle them right, they can be your company’s...

In most organizations there is at least one person who believes in the importance of delivering Amazing customer...

In the movie, License to Wed, there’s a funny scene that offers a useful customer service lesson. A reluctant...

As I work with companies to help them improve their customer service, some things stand out. These are things a...

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