People & Relationships Airlines to customers: Stop complaining or we’ll pack up and go home! Amazing Service GuyNovember 30, 2021 I remember when we were kids. We’d play all kinds of games. And when one kid pushed things too far (playing...
Improve Customer Service Plan your customer service improvement for 2010 Amazing Service GuyNovember 27, 2021 Sometimes things happen just as we want them to. But often we get better results if we plan the changes we want....
Customer Experience Here’s what a London cabbie taught me about customer service Amazing Service GuyNovember 24, 2021 Recently I learned something about customer service from a London cabbie. Actually I met the cabbie two years...
Customer Service News Minnesota auto dealer makes a bad deal worse Amazing Service GuyNovember 21, 2021 When I was a kid, a local car dealer had long-running advertising campaign centered on the tagline: “A better...
Customer Experience How to Prevent Invisible Customers Amazing Service GuyNovember 19, 2021 Most companies have invisible customers. And, unlike Kevin Bacon in the movie “Hollow Man”, these customers...
Improve Customer Service T-Mobile vs. the customer: Round two (the change-up) Amazing Service GuyNovember 16, 2021 This is second in a miniseries describing my experience with T-Mobile as I try to upgrade my phone without paying...
Improve Customer Service T-Mobile vs. the customer: Round one (the setup) Amazing Service GuyNovember 13, 2021 I have read that customer churn in the wireless telecom industry ranges from 10% to 67% with an accepted industry...
Customer Service News What’s most important? Amazing Service GuyNovember 10, 2021 A friend of mine helped me today. I had a minor decision to make yet I found myself stuck. So I asked her for...
Improve Customer Service How to guarantee your customers come back Amazing Service GuyNovember 7, 2021 Sometimes you can keep customers coming back by sending them away. After the holidays, one of our readers sent...
Customer Service Complaints Always close the loop Amazing Service GuyNovember 4, 2021 Recently I submitted a help ticket to a company about a problem with their product. It was not a critical issue...