What promise do you make to your customers?
One of the foundations of Amazing Service is to create and publish customer service standards (or promises). When...
Month: October 2021
Attract and keep customers with relevance
Jim Logan, chief marketing guru at TeamLogan.com had some useful comments recently about interruption marketing...
Social Media helps Dave Carroll tell his customer service story
In 2009, Dave Carroll (a professional musician from Nova Scotia, Canada) engaged a massive worldwide audience to...
Never assume everything is clear to your customer
Communication is the surest path to delivering Amazing service to our customers. But it’s often harder than we...
Should customer service go retro?
In MetroNews.ca today, Charles Davies proposes a radical change to how organizations handle their customer...
Toyota has a customer service problem
A lot of people think Toyota has a quality problem these days. But I would say their biggest problem is a...
Always Give Them Something
Amazing Customer Service Rule# 38: Always give them something. One of the biggest challenges when serving our...
Send your customers away
There is a coffee shop in London where the owner sends his customers away, into the arms of his...
Washing our hands of bad customer service
A recent story on NPR talked about the challenge hospitals face getting employees to wash their hands as often as...
