Customer Service Training Customer service webinar series scheduled Amazing Service GuyOctober 29, 2021 Parature announced their 2010 webinar series on customer service: The Nordstrom Way to Customer Service...
Customer Experience What promise do you make to your customers? Amazing Service GuyOctober 26, 2021 One of the foundations of Amazing Service is to create and publish customer service standards (or promises). When...
Improve Customer Service Attract and keep customers with relevance Amazing Service GuyOctober 23, 2021 Jim Logan, chief marketing guru at TeamLogan.com had some useful comments recently about interruption marketing...
Social Media & Customer Service Social Media helps Dave Carroll tell his customer service story Amazing Service GuyOctober 20, 2021 In 2009, Dave Carroll (a professional musician from Nova Scotia, Canada) engaged a massive worldwide audience to...
Improve Customer Service Never assume everything is clear to your customer Amazing Service GuyOctober 17, 2021 Communication is the surest path to delivering Amazing service to our customers. But it’s often harder than we...
Customer Experience Should customer service go retro? Amazing Service GuyOctober 14, 2021 In MetroNews.ca today, Charles Davies proposes a radical change to how organizations handle their customer...
Customer Service News Toyota has a customer service problem Amazing Service GuyOctober 11, 2021 A lot of people think Toyota has a quality problem these days. But I would say their biggest problem is a...
Improve Customer Service Always Give Them Something Amazing Service GuyOctober 8, 2021 Amazing Customer Service Rule# 38: Always give them something. One of the biggest challenges when serving our...
Social Media & Customer Service Send your customers away Amazing Service GuyOctober 5, 2021 There is a coffee shop in London where the owner sends his customers away, into the arms of his...
Customer Experience Washing our hands of bad customer service Amazing Service GuyOctober 2, 2021 A recent story on NPR talked about the challenge hospitals face getting employees to wash their hands as often as...