September 2021 - Improve Customer Service Skills

Thank your customers when they make your job easier

Here’s a quick and easy way to have better experiences when you help your customers. This is especially useful...

Hey, wanna hear something cool? My newest book has received the “Cool Book of the Day” award. Totally...

On an all-too-frequent basis, I get emails like this: Do you wish you could increase your online...

Sometimes people who focus on improving customer service forget that the lessons apply to everyone. This includes...

As customers, we understand prices on most things we buy tend to go up over time. It’s part of the cost of...

Here is your Daily Dose of Amazing Service: We choose our attitudes and our actions And here are some...

Here is your Daily Dose of Amazing Service: Give your customer a cookie And here are some additional...

Amazing Service Rule# 13: “Ask open-ended questions.” One of the most important ways we serve our...

Here is your Daily Dose of Amazing Service: Your first contact sets the bar for customer expectations And...

I was at a meeting last week where a man I respect used the term “all in”. He used it in a relevant, powerful...