August 2021 - Improve Customer Service Skills

Make a Great First Impression Every Time

Amazing Customer Service Rule #39: Make a great first impression every time. We’ve all heard it...

I’m usually not a fan of ad campaigns. But I do like Microsoft’s new ad campaign for Windows 7, “Made by...

Here is your Daily Dose of Amazing Service: Don’t abuse your captive audience And here are some additional...

Here is your Daily Dose of Amazing Service: Be passionate about customer feedback And here are some...

When discussing a recent national security issue, President Obama offered a useful lesson for anyone who works...

Too often when a company (or person) fails at customer service, they run from the failure. They never return to...

Here is your Daily Dose of Amazing Service: Don’t hide important information And here are some additional...

We talk a lot about how important it is to give our customers the right experience. It’s extremely important....

Amazing Customer Service Rule #17 Be easy to work with. We have policies and procedures. We have rules...

Here is your Daily Dose of Amazing Service: Only ask for what you need And here are some additional...

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