Customer Service Quote for December 4, 2009
“You don’t get paid for the hour. You get paid for the value you bring to an hour.” -Jim...
Month: June 2021
See your customer as someone who needs your help
Amazing Customer Service Rule #34 See your customer only as someone who needs your help. It’s easy for...
Boston understands customer feedback (and iPhones)
On the radio this morning (thanks NPR) I was thrilled to hear how the city of Boston is making it easy and...
When do you dim your lights?
You’re driving down a dark road at night. There are no street lights so you have your bright lights (high...
Do what your marketing says you will
Here is your Daily Dose of Amazing Service: Do what your marketing says you will And here are some...
Give customers your complete attention
Amazing Customer Service Rule #6 Give customers your complete attention. Customers consistently tell us...
Plant your flag
Here is your Daily Dose of Amazing Service: Plant your flag And here are some additional thoughts on this...
Ask your customers these three questions…
Here is your Daily Dose of Amazing Service: Ask your customers these three questions… And here are some...
Give them your name first
Amazing Customer Service Rule #3 When talking with a new customer give them your full name and get theirs right...
