April 2021 - Improve Customer Service Skills

Do it because you care

Do it because you care And here are some additional thoughts on this topic… We all have the ability to...

Over the recent holiday weekend I played a a few games of checkers with my youngest nephews, the twins. At six...

“If you care at all, you’ll get some results. If you care enough, you’ll get incredible...

Amazing Customer Service Rule #19 Offer your customers solutions, not dead-ends. We all know not every...

Amazing Customer Service Rule #35: Never let your customer repeat themselves. A common complaint customers...

“Don’t worry so much who your customers are. Focus on what they want.” -Kevin Stirtz Related...

“A sale is not something you pursue, it is something that happens to you while you are immersed in serving your...

The last time I got an email from my library it was about an overdue book. The email arrived a couple days AFTER...

Here is your Daily Dose of Amazing Service: Remember and use your customer’s name And here are some...

Here is your Daily Dose of Amazing Service: See things from your customer’s view And here are some...