March 2021 - Improve Customer Service Skills

Don’t leave your customers wondering

Here is your Daily Dose of Amazing Service: Don’t leave your customers wondering And here are some...

“Championship customer service isn’t a matter of what you think it is. It matters what the customer says it...

Here is your Daily Dose of Amazing Service: Educate your customers And here are some additional thoughts...

Here is your Daily Dose of Amazing Service: Don’t assume anything And here are some additional thoughts on...

“Pretend that every single person you meet has a sign around his or her neck that says: ‘Make me feel...

Every now and then you’ll have a customer who disagrees with one of your policies. No matter what the policy...

Here is your Daily Dose of Amazing Service: Let your customer lead And here are some additional thoughts...

Think of the last time you had your eyes examined. At some point, your eye doctor (or optometrist) probably asked...

Here are five easy things you can do right now to improve customer service in your business. What’s great is...

Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis. I still remember how...