Bad manners are bad for business
People miss meetings or show up very late. They take phone calls or let people walk into the middle of scheduled...
Month: December 2020
Little things can make a big difference
While preparing my tea this morning I took an extra moment to read a message on the packaging. It explained why...
Do you really know what your customers want?
One of the biggest challenges any business organization faces is knowing what their customers want. It’s...
Make customer service fun
Here is your Daily Dose of Amazing Service: Make customer service fun And here are some additional...
To Improve Customer Service, Find a Role Model
It makes sense that if you improve customer service, you will increase customer loyalty. But improving customer...
A New Tool to Improve Customer Service
A while ago I heard an interview with Dan Ariely, a behavioral economist at MIT. During the interview, Dan talked...
Make the entire experience amazing
Here is your Daily Dose of Amazing Service: Make the entire experience amazing And here are some additional...
Scripts can ruin a business
A lot of companies make their employees use scripts as they work with their customers. This is a major pet...
Customer Service Quote for October 14, 2009
For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve...
Customer Service Quote for October 19, 2009
When you involve your customers, internal and external, you gain a better understanding of the true value...
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