November 2020 - Improve Customer Service Skills

Customer Service Quote for October 12, 2009

The best kind of customer service happens when management enables employees to put the customer in...

Several news items today talk about how chip giant Intel has parted company with the innovative group, One Laptop...

If you wish to be a leader you will be frustrated, for very few people wish to be led. If you aim to be...

Here is your Daily Dose of Amazing Service: Customers are more important than cash registers And here are...

‘What time is the 3:00 parade?’ Is not a stupid question. -Dennis SnowAuthor of: Lessons from the...

Here is your Daily Dose of Amazing Service: Be consistent And here are some additional thoughts on this...

Here is your Daily Dose of Amazing Service: Do the right thing right away And here are some additional thoughts...

Here is your Daily Dose of Amazing Service: Say ‘thank you’ as often as you can And here are some...

Too many managers think they can plan and script and train employees how to handle every customer situation....

The effects of really good listening can be dramatic. These effects include the satisfied customer who will come...