October 2020 - Improve Customer Service Skills

Lessons from Groundhog Day

One of my favorite movies is a Bill Murray classic: Groundhog Day. I’ll watch anything with Bill Murray but the...

Amazing Service Tip: Do something positive and unexpected When you do something for a customer (or anyone)...

Teach this triple truth to all: A generous heart, kind speech, and a life of service and compassion are the things...

I’m a regular reader of Not Always Right, a blog where employees post funny (and sometimes educational)...

Last week my wife and I had dinner at one our usual haunts. After giving some feedback to our server about one...

Here is your Daily Dose of Amazing Service: Remember and share customer feedback And here are some...

Here is your Daily Dose of Amazing Service: Respect your customer’s opinion And here are some...

A persistently popular topic is how to handle customer complaints. We hate to get complaints but we know we need...