Improve Customer Service Lessons from Groundhog Day Amazing Service GuyOctober 30, 2020 One of my favorite movies is a Bill Murray classic: Groundhog Day. I’ll watch anything with Bill Murray but the...
Improve Customer Service Here’s how to “wow” your customers Amazing Service GuyOctober 27, 2020 Amazing Service Tip: Do something positive and unexpected When you do something for a customer (or anyone)...
Custom Service Quote Customer Service Quote for October 8, 2009 Amazing Service GuyOctober 24, 2020 Teach this triple truth to all: A generous heart, kind speech, and a life of service and compassion are the things...
Customer Experience See things from your customer’s perspective Amazing Service GuyOctober 21, 2020 I’m a regular reader of Not Always Right, a blog where employees post funny (and sometimes educational)...
Customer Service Complaints Never blame defend or explain (part 2) Amazing Service GuyOctober 18, 2020 Last week my wife and I had dinner at one our usual haunts. After giving some feedback to our server about one...
Customer Feedback Remember and share customer feedback Amazing Service GuyOctober 15, 2020 Here is your Daily Dose of Amazing Service: Remember and share customer feedback And here are some...
Social Media & Customer Service Customer Service Example: Meet your customers where they are Amazing Service GuyOctober 12, 2020 Yesterday I emailed the company that makes the thermostat used in our house. It’ s big company, a major player...
Improve Customer Service Better customer service means respecting their opinion Amazing Service GuyOctober 9, 2020 Here is your Daily Dose of Amazing Service: Respect your customer’s opinion And here are some...
Social Media & Customer Service Do you know companies like this? Amazing Service GuyOctober 6, 2020 Logically we know when customers complain, they’re giving us useful information. But emotionally we don’t...
Customer Service Complaints More advice on how to handle customer complaints Amazing Service GuyOctober 3, 2020 A persistently popular topic is how to handle customer complaints. We hate to get complaints but we know we need...