June 2020 - Improve Customer Service Skills

Improve customer service by putting yourself in your customer’s shoes

Here is your Daily Dose of Amazing Service: Put yourself in their shoes And here are some additional...

Remember the old motels where you drive up and park in front of your room? A few years ago, my wife and I had the...

Here is your Daily Dose of Amazing Service: Assure your customers And here are some additional thoughts...

I love it when a person honestly recognizes that I’m a loyal customer. And I look for nothing more than a...

Here is your Daily Dose of Amazing Service: Fix a customer complaint by asking the customer what they...

Here is your Daily Dose of Amazing Service: Don’t spam your customers in any form And here are some...

Here is your Daily Dose of Amazing Service: Be or know the go to person. And here are some additional...

Here is your Daily Dose of Amazing Service: Catch people in the act of delivering amazing service And...

Okay, it’s Friday morning, a few days before Labor Day. If you’re in the USA and you’re working today, you...

To begin with, that use of automation on the phone lines is a bad move. Call centers are designed to get ‘em on...