RIAA Trial – Big Mistake or Not?
Today a trial in Duluth, MN (USA) continues. It’s a trial that, IMHO, should never have started. For...
Month: February 2020
Customer Service Quote for August 12, 2009
“Care more than others think wise. Risk more than others think safe. Dream more than others think practical....
Foolish Consistency is the Hobgoblin of Poor Service
With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company...
How to make the most of Customer Service Week 2009
Very soon (46 days to be exact) we will begin Customer Service Week. This is an opportune time for you to show...
Customer Retention Tip: Fill their experience bank accounts
Customer Retention Tip: Fill your customer’s experience bank accounts Stephen Covey talks about an...
Focus on what you control. Don’t worry about the rest.
Here is your Daily Dose of Amazing Service: Focus on what you control. Don’t worry about the rest. And...
Customer Service Quote for August 17, 2009
Listening is about trust and respect and involvement and information sharing more than it is about...
