February 2020 - Improve Customer Service Skills

To improve customer service: Understand your purpose

Here is your Daily Dose of Amazing Service: Understand your purpose And here are some additional thoughts...

Here is your Daily Dose of Amazing Service: Make it easy for customers to leave And here are some...

Here is your Daily Dose of Amazing Service: You are serving a customer, not a life sentence. Learn how to...

Today a trial in Duluth, MN (USA) continues. It’s a trial that, IMHO, should never have started. For...

“Care more than others think wise. Risk more than others think safe. Dream more than others think practical....

With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company...

Very soon (46 days to be exact) we will begin Customer Service Week. This is an opportune time for you to show...

Customer Retention Tip: Fill your customer’s experience bank accounts Stephen Covey talks about an...

Here is your Daily Dose of Amazing Service: Focus on what you control. Don’t worry about the rest. And...

Listening is about trust and respect and involvement and information sharing more than it is about...