Apple’s iPhone Blunder
Once again, the ‘Net is abuzz with chatter about a hot new mobile phone product from a well-respected industry...
Month: November 2019
Radiospectives: How to Get Amazing Feedback from You Customers
The best way to keep your customers coming back is by giving them what they want. And the best way to know what...
Customer Service Quote for August 4, 2009
A sale is not something you pursue, it is something that happens to you while you are immersed in serving your...
Customer Service Quote for July 27, 2009
Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or...
The Smart Marketing Formula – Part 2
A few weeks ago I renamed my marketing formula and talked about the first element, “Awareness”. A= (T...
Focus on Solutions for Your Customer, Not Dead Ends
Here is your Daily Dose of Amazing Service: Focus on solutions for your customer, not dead ends And here...
Who Uses Twitter for Customer Service?
More and more companies are using social media tools, like Twitter, to engage and serve their customers better....
The Smart Marketing Formula – Part 1
A while ago, I wrote about something I called the “Magic Marketing Formula”. Here it is in a slightly...
Customer Service Quote for July 6, 2009
“Repeat business or behavior can be bribed. Loyalty has to be earned.” -Janet Robinson Related...
Customer Service Quote for July 7, 2009
“The secret to successful customer service starts with YES!” -Jeffrey GitomerAuthor of: Customer...
