For More Loyal Customers, Manage Your Points of Experience
Our companies are created by every action taken by employees. These actions create Points of Experience (POE)....
Month: March 2019
Be Interested in Helping Your Customers
Here is your Daily Dose of Amazing Service: Be interested in helping your customers And here are some...
Customer Service Book Review: Super Service
Customer Service Book Review: Super Service: Seven Keys to Delivering Great Customer Service… by Jeff...
How to Handle Customer Complaints: Tip 3
Here is your Daily Dose of Amazing Service: When handling a customer complaint, apologize and mean it. And here...
Customer Service Quote for May 8, 2009
“Our mission statement about treating people with respect and dignity is not just words but a creed we live by...
Using Twitter for Customer Service
Twitter is fast becoming the Internet’s sexiest communication platform. And for good reason. It’s quick....
Do Your Favorite Companies Use Twitter for Customer Service?
One of the most powerful uses of Twitter is it’s ability to help businesses organizations and their customers...
Deliver Better Customer Service by Having Fun
Here is your Daily Dose of Amazing Service: Have fun today! And here are some additional thoughts on this...
Using Twitter for Customer Service: 6 Reasons to Consider it in Your Business
Twitter keeps getting more popular, more useful and more valuable to companies. It is becoming a...
How to Handle Customer Complaints: Tip 1
Here is your Daily Dose of Amazing Service: When handling a customer complaint, listen completely. And here...
