February 2019 - Improve Customer Service Skills

For More Loyal Customers, Manage Your Points of Experience

Our companies are created by every action taken by employees. These actions create Points of Experience (POE)....

Has the Recession Improved Customer Service? We hear a lot of talk about how the recession has...

Here is your Daily Dose of Amazing Service: When handling a customer complaint, assure them you’ll fix the...

Customer Service Book Review: Monday Morning Customer Service by David Reed and David Cottrell Monday Morning...

“Customer complaints are just feedback and feedback is priceless.” -Kevin StirtzAuthor of: More Loyal...

“Our only source of competitive advantage is our people and the service they provide.” -Carl...

Here is your Daily Dose of Amazing Service: Stay flexible when you work with your customers. And here are...

Here is your Daily Dose of Amazing Service: Make your customers happy. And here are some additional thoughts...