5 New Year’s Resolutions for Amazing Customer Service
New years are wonderful because they give us the ability to improve, to learn from our experience and then start...
Month: December 2018
Welcome to a Lousy Stay
A major component of serving your customers well is knowing what they want from you and how you’re doing in...
We Choose Our Attitude
Here is your Daily Dose of Amazing Service: “You cannot always control circumstances, but you can control your...
Customer Service Book Review: Choosing Civility
Customer Service Book Review: Choosing Civility: The Twenty-five Rules of Considerate Conduct by P.M....
You Don’t Earn Customer Loyalty in a Day
Here is your Daily Dose of Amazing Service: You don’t earn loyalty in a day. You earn loyalty...
Engage Your Customers as You Get their Feedback
Every week I am faced with examples of how to get good feedback from customers. These days it’s a popular...
Have Real Conversations with Your Customers
Here is your Daily Dose of Amazing Service: Have real conversations with your customers. And here are some...
Should Entrepreneurs Twitter? Steve Strauss Says No!
Recently I read an article by Steve Strauss. I’ve read a lot of Steve’s columns and I (mostly) like what he...
Radio Shack Employee Charged with Hitting Customer
You know you’ve wanted to. We all have. “You want customer service, I’ll give you customer service”. ...
Would you do business with you?
Here is your Daily Dose of Amazing Service: Would you do business with you? -Linda Silverman Goldzimer And...
Page 1 of 2
