Customer Service Skills Here’s a Textbook Example of How to Chase Away Customers Amazing Service GuyNovember 29, 2018 Last week I was reminded of how expertly and efficiently a company could drive away a new customer. It was...
Customer Feedback Six Ways to Get Million-Dollar Feedback from Your Customers Amazing Service GuyNovember 26, 2018 Customer feedback is vitally important to organizations of all kinds. It gives you direct knowledge about what...
Customer Service Skills Now is The Time to Innovate Amazing Service GuyNovember 23, 2018 In a recent article on airline performance and customer service, the author cites the 19th annual Airline...
Customer Service News Gallery Furniture Succeeds with Customer Service Amazing Service GuyNovember 20, 2018 Here’s a new video featuring comments from Steve Salazar, of Gallery Furniture, a big furniture store in Houston,...
Social Media & Customer Service Twitter Gaining Street Cred as a Customer Service Too Amazing Service GuyNovember 17, 2018 Many of us early adopters have experienced the power of Twitter as a customer service tool. Whether you just...
People & Relationships Customer service is everyone’s job Amazing Service GuyNovember 14, 2018 In the course of my daily reading, I ran across this article. In it the author advises us to point our fingers...
Customer Service Skills What’s Your Job? Amazing Service GuyNovember 11, 2018 Last night my wife and I watched some of the best hockey I’ve seen in years. At the urging of two of our nieces...
Customer Feedback JPMorgan Chase Backtracks on Fees After Firestorm of Feedback Amazing Service GuyNovember 8, 2018 Mega-bank and credit card issuer JPMorgan Chase & Co. has decided to stop charging certain monthly fees. And...
Social Media & Customer Service AOL Tops in Customer Service, aka the “Best of a Bad Bunch” Amazing Service GuyNovember 5, 2018 In a recent report published by Forrester, AOL earned the top score among the USA’s largest Internet Service...
Customer Feedback Customer Surveys Don’t Always Tell the Whole Story Amazing Service GuyNovember 2, 2018 Last week I read that the Minneapolis – St. Paul (MSP) Airport had been named the best large airport in...