November 2018 - Improve Customer Service Skills

Here’s a Textbook Example of How to Chase Away Customers

Last week I was reminded of how expertly and efficiently a company could drive away a new customer. It was...

Customer feedback is vitally important to organizations of all kinds. It gives you direct knowledge about what...

In a recent article on airline performance and customer service, the author cites the 19th annual Airline...

Here’s a new video featuring comments from Steve Salazar, of Gallery Furniture, a big furniture store in Houston,...

In the course of my daily reading, I ran across this article. In it the author advises us to point our fingers...

Last night my wife and I watched some of the best hockey I’ve seen in years. At the urging of two of our nieces...

Mega-bank and credit card issuer JPMorgan Chase & Co. has decided to stop charging certain monthly fees. And...

Last week I read that the Minneapolis – St. Paul (MSP) Airport had been named the best large airport in...