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Improve Customer Service Skills | Amazing Service Guy

Month: November 2018

Customer Service Skills

Here’s a Textbook Example of How to Chase Away Customers

Amazing Service GuyNovember 29, 2018
Last week I was reminded of how expertly and efficiently a company could drive away a new customer. It was...
Customer Feedback

Six Ways to Get Million-Dollar Feedback from Your Customers

Amazing Service GuyNovember 26, 2018
Customer feedback is vitally important to organizations of all kinds.  It gives you direct knowledge about what...
Customer Service Skills

Now is The Time to Innovate

Amazing Service GuyNovember 23, 2018
In a recent article on airline performance and  customer service, the author cites the 19th annual Airline...
Customer Service News

Gallery Furniture Succeeds with Customer Service

Amazing Service GuyNovember 20, 2018
Here’s a new video featuring comments from Steve Salazar, of Gallery Furniture, a big furniture store in Houston,...
Social Media & Customer Service

Twitter Gaining Street Cred as a Customer Service Too

Amazing Service GuyNovember 17, 2018
Many of us early adopters have experienced the power of Twitter as a customer service tool.  Whether you just...
People & Relationships

Customer service is everyone’s job

Amazing Service GuyNovember 14, 2018
In the course of my daily reading, I ran across this article. In it the author advises us to point our fingers...
Customer Service Skills

What’s Your Job?

Amazing Service GuyNovember 11, 2018
Last night my wife and I watched some of the best hockey I’ve seen in years. At the urging of two of our nieces...
Customer Feedback

JPMorgan Chase Backtracks on Fees After Firestorm of Feedback

Amazing Service GuyNovember 8, 2018
Mega-bank and credit card issuer JPMorgan Chase & Co. has decided to stop charging certain monthly fees. And...
Social Media & Customer Service

AOL Tops in Customer Service, aka the “Best of a Bad Bunch”

Amazing Service GuyNovember 5, 2018
In a recent report published by Forrester, AOL earned the top score among the USA’s largest Internet Service...
Customer Feedback

Customer Surveys Don’t Always Tell the Whole Story

Amazing Service GuyNovember 2, 2018
Last week I read that the Minneapolis – St. Paul (MSP) Airport had been named the best large airport in...

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