October 2018 - Improve Customer Service Skills

Dell’s Steve Schuckenbrock Discusses Customer Service (Sort of)

(Note: This interview was done by ComputerWorld. Schuckenbrock was CIO of Dell at the time of the...

Earlier, I wrote about a hotel where the staff routinely lied to their customers. They misled them by booking...

Some years ago (I can’t even remember how long ago) one of the biggest and most influential fast food chains in...

Here’s an example of how not to resolve a customer complaint. It’s real, it’s recent and it’s all too...

We all know what the typical customer service call center experience is like. It’s so entrenched in our culture,...

Every once in a while I'll hear certain colleagues of mine complain about their 9 - 5 schedules from Monday - Friday....

The nice people at CustomerThink.com have listed me as one of their Top 25 Authors! This group of...