Customer Service News Dell’s Steve Schuckenbrock Discusses Customer Service (Sort of) Amazing Service GuyOctober 30, 2018 (Note: This interview was done by ComputerWorld. Schuckenbrock was CIO of Dell at the time of the...
Customer Service Skills For Better Customer Service, Affirm Your Company Values Amazing Service GuyOctober 27, 2018 Earlier, I wrote about a hotel where the staff routinely lied to their customers. They misled them by booking...
Customer Experience I’ll Take a Number Three Please Amazing Service GuyOctober 24, 2018 Some years ago (I can’t even remember how long ago) one of the biggest and most influential fast food chains in...
Customer Feedback Customer Service Recovery Gone Awry Amazing Service GuyOctober 21, 2018 Here’s an example of how not to resolve a customer complaint. It’s real, it’s recent and it’s all too...
Customer Service News How Would Your Phone Calls Look in Person? Amazing Service GuyOctober 18, 2018 We all know what the typical customer service call center experience is like. It’s so entrenched in our culture,...
Customer Service News Amazing Service Guy Named Top 25 Author by CustomerThink.com Amazing Service GuyOctober 9, 2018 The nice people at CustomerThink.com have listed me as one of their Top 25 Authors! This group of...