September 2018 - Improve Customer Service Skills

Here’s a Great Way to Communicate with a Difficult Customer

While traversing the Web recently I found a site I’ll be visiting again frequently. It’s called Not...

A friend shared his recent experience with his bank . A few days ago, he had made a bunch of...

Often business owners will focus on marketing to increase their sales without making sure the rest of their...

A foundation of Amazing Service is making a promise to your customers. I call this your Unified Message but...

There’s a lot of talk these days of new Web tools that help us communicate with customer better. Websites...

Here is your Daily Dose of Amazing Service: To improve customer service coach your peers And...

Too often we hear about companies fighting with their customers. Whether it’s a Target store manager...

Recently, on National Public Radio’s “Talk of the Nation”, I heard an interview with Dr. Jeffrey...

On March 5, I will be participating in a panel discussion on Blog Talk Radio. It’s called:...

Recently we bought a new Mazda. I’ve always liked the Mazda brand because they understand their...

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