Here’s a Great Way to Communicate with a Difficult Customer
While traversing the Web recently I found a site I’ll be visiting again frequently. It’s called Not...
Month: September 2018
KleinBank Knows How to Treat Customers Well
A friend shared his recent experience with his bank . A few days ago, he had made a bunch of...
Is Your Business Ready for More Customers?
Often business owners will focus on marketing to increase their sales without making sure the rest of their...
Make a Promise to your Customers Then Keep It
A foundation of Amazing Service is making a promise to your customers. I call this your Unified Message but...
Google, Yelp et al, Help You Connect Better With Customers
There’s a lot of talk these days of new Web tools that help us communicate with customer better. Websites...
Coach Peers
Here is your Daily Dose of Amazing Service: To improve customer service coach your peers And...
Work With Your Customers, Not Against Them
Too often we hear about companies fighting with their customers. Whether it’s a Target store manager...
Would You Waive Your Right to Rate Your Doctor?
Recently, on National Public Radio’s “Talk of the Nation”, I heard an interview with Dr. Jeffrey...
Amazing Service Guy on Blog Talk Radio
On March 5, I will be participating in a panel discussion on Blog Talk Radio. It’s called:...
Survey Coaching Can Ruin a Good Customer Relationship
Recently we bought a new Mazda. I’ve always liked the Mazda brand because they understand their...
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