August 2018 - Improve Customer Service Skills

These Servers Only Want Generous Customers

Yesterday while listening to NPR I heard a discussion about tipping trends for service people. A part of the...

I once had a boss who told us to never return phone calls right away. He said if you return a call too...

When Dave Carroll was finally told by a United Airlines employee he would get no reimbursement for his broken...

The idea of motivating employees to excel is as old as any topic in business. And some people would argue that...

For the past 6 years (maybe more) a group of us have gotten together every Saturday morning for breakfast. In...

Many competitive industries rely on low prices and heavy discounting to attract and keep customers. But...

Keep your customers happy and loyal by handling complaints like a pro. Complaining customers can seem like...

I had a meeting at one of the newer hotel restaurants in my area. It’s a nice 4 star hotel – very well designed...

Much has been said about the value and importance of customer loyalty. Intuitively we know it’s (usually)...

When Frank Eliason worked at Comcast, I was a happy customer. Because even though Frank managed the company’s...

Page 1 of 4