Customer Service Skills These Servers Only Want Generous Customers Amazing Service GuyAugust 31, 2018 Yesterday while listening to NPR I heard a discussion about tipping trends for service people. A part of the...
Improve Customer Service It’s Easy to Be Better Than Your Competition Amazing Service GuyAugust 30, 2018 I once had a boss who told us to never return phone calls right away. He said if you return a call too...
Customer Service Training Dave Carroll and United Airlines Show Power of Social Media in Customer Service Amazing Service GuyAugust 29, 2018 When Dave Carroll was finally told by a United Airlines employee he would get no reimbursement for his broken...
Customer Service News How Do You Motivate Employees? Amazing Service GuyAugust 28, 2018 The idea of motivating employees to excel is as old as any topic in business. And some people would argue that...
Customer Service News Perkins Goes The Extra Mile To Create Customer Loyalty Amazing Service GuyAugust 27, 2018 For the past 6 years (maybe more) a group of us have gotten together every Saturday morning for breakfast. In...
Customer Experience Customer Service Can Beat Low Price Amazing Service GuyAugust 26, 2018 Many competitive industries rely on low prices and heavy discounting to attract and keep customers. But...
Customer Experience Complete Guide to Handling Customer Complaints Amazing Service GuyAugust 25, 2018 Keep your customers happy and loyal by handling complaints like a pro. Complaining customers can seem like...
Customer Experience Get More Customers by Sending the Right Message Amazing Service GuyAugust 24, 2018 I had a meeting at one of the newer hotel restaurants in my area. It’s a nice 4 star hotel – very well designed...
Customer Service Skills How to Calculate the Value of Customer Loyalty Amazing Service GuyAugust 23, 2018 Much has been said about the value and importance of customer loyalty. Intuitively we know it’s (usually)...
Customer Feedback Social Customer Guru Frank Eliason Talks About Listening Amazing Service GuyAugust 22, 2018 When Frank Eliason worked at Comcast, I was a happy customer. Because even though Frank managed the company’s...