Give your customer your name first.
And here are some additional thoughts on this topic…
This makes your conversation more personal and enables you to better connect with your customer.
Think of how much better it feels to talking with someone when you know their name. It feels more personal. People develop a faster and stronger connection with others when they know their name. This sets the stage for trust to develop which is required for a long-term loyal customer relationship.
It also tells your customer you’re willing to be accountable for helping them because if you don’t, they know who you are! By the same token, if you give them Amazing Customer Service, it’s easier for them to share that with your manager or supervisor because they know your name.
This week make it a goal to tell your customers your name when you first greet them. Do it every time. Then after each customer interaction, ask yourself how you did. This self-coaching will help you develop this important habit.
